Retail Sales - Electrical

About Us:

Hardware Sales Inc is a local family owned company operating since 1962 and headquartered in Bellingham, WA. In addition to sales of hardware, tools, and all of the usual hardware store products, we are proud to provide our community with access to an extensive fleet of equipment rentals for both homeowners and contractors. Our Lawn Equipment Service Center is a certified repair center and offers a one-stop shop for purchasing, servicing and maintaining your lawn equipment.

Hardware Sales has worked hard to become one of the Pacific Northwest's premier hardware suppliers. Whether it's plumbing or electrical materials, automotive or garden supplies, housewares or hand trucks, hand or power tools, fasteners or fencing, padlocks or paint, cable or chain - we have them all, and much, much more! Hardware Sales is an award-winning business that fills several city blocks in Bellingham and offers over 68,000+ items for sale to everyone from do-it-yourself homeowners to major contractors. What started in 1962 with three people, now has over 140 employees and covers a total of 37,000 square feet of retail and 50,000 Sq. Ft. warehouse In Bellingham, a 32,000 Sq. Ft. warehouse in Ferndale, WA, and a 55,000 Sq. Ft. warehouse in Greenwood, IN.

We are extremely proud of the customer service priority that has won us Cascadia Daily News Best Customer Service in 2022, in addition to winning Best Hardware Store more than once. Our reputation for having courteous and knowledgeable employees, the hundreds of years of hardware experience that our employees represent, and the extensive selection of tools, materials and supplies we carry make us one of a kind.

Job Summary:

Hardware Sales is seeking a knowledgeable Retail Sales Associate to join our Electrical Department. In this role, you will be responsible for assisting customers with their electrical needs, providing expert product advice, and ensuring a positive shopping experience. Your expertise in electrical products will help guide DIY and professional customers through their projects, from basic home repairs to complex installations.

Key Responsibilities:

Customer Service:

- Greet customers warmly and identify their electrical needs.

- Provide knowledgeable assistance and expert advice on electrical products, tools, and equipment.

- Demonstrate product features and provide recommendations based on customer requirements.

- Address and resolve customer inquiries and issues in a friendly and professional manner.

Sales:

- Engage with customers to understand their project needs and guide them to appropriate products.

- Upsell and cross-sell related products to enhance the customer’s experience and maximize sales.

- Accurately process transactions at the point of sale, ensuring a smooth and efficient checkout process.

Product Knowledge:

- Maintain a thorough understanding of the electrical products and tools available in the department.

- Stay informed about the latest industry trends, product offerings, and technical advancements.

- Participate in ongoing training sessions to enhance product knowledge and sales techniques.

Merchandising:

- Ensure that product displays are well-organized, fully stocked, and visually appealing.

- Assist with inventory management by replenishing stock and maintaining accurate inventory levels.

- Support promotional activities by setting up displays and signage as directed by management.

Store Operations:

- Assist with store opening and closing procedures as needed.

- Participate in regular inventory counts to ensure accurate stock levels.

- Maintain the cleanliness and organization of the Electrical Department to provide a welcoming shopping environment.

Team Collaboration:

- Work closely with other associates and department managers to achieve sales targets and customer satisfaction goals.

- Provide support to other departments as needed, ensuring smooth store operations.

Computer Systems:

- You will need to be comfortable with computers and able to navigate multiple programs for inventory management, sales, and ordering as well as doing independent research on products in your department.

Benefits:

- 401(k) retirement plan with 2% company match (after 1 year).

- Medical, Dental, and Vision Insurance.

- Medical FSA (flexible spending account).

- Dependent Care FSA

- Two weeks of PTO annually.

- Homebuyer program.

- Legal services

Qualifications

Qualifications:

- Prior experience in retail, particularly in electrical or hardware sales, is preferred.

- Strong knowledge of electrical products, tools, and equipment.

- Excellent customer service skills with a friendly and approachable demeanor.

- Ability to work effectively in a team environment and independently.

- Strong communication and interpersonal skills.

- Basic computer skills for processing sales transactions.

Physical Requirements:

This position will require you to be on your feet all day long, as well as lifting, pushing, pulling, squatting, and bending. You should be able to lift 50 pounds from the ground as well as put heavy objects on shelves above your head. This job will require climbing ladders and going up and down stairs on a daily basis.

This role is regular full-time, non-exempt, hourly position.

Hardware Sales is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race (including traits historically associated or perceived to be associated with race, which include, but are not limited to, hair texture and protective hairstyles such as afros, braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability (including obesity), genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Hardware Sales is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.