Restaurant Bartender

Position Overview: Prepare, manage, and dismantle the bar in accordance with established policies and procedures at Trattoria Il Mulino. Ensure a safe and efficient operation while upholding service standards to deliver exceptional guest experiences.

Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Warmly welcome, prepare, and deliver beverages to guests in alignment with Trattoria Il Mulino and Hilton Hospitality's service standards.

- Possess knowledge of the restaurant menu and recommend beverage pairings to enhance guest satisfaction.

- Serve all courses and alcoholic/non-alcoholic beverages to guests, upholding service standards in a fine dining setting.

- Remain informed about daily specials and maintain awareness of menu items throughout the shift.

- Complete guest orders with the use of suggestive selling techniques and input them into the system, ensuring accurate transmission to the kitchen.

- Demonstrate comprehensive knowledge of table arrangements, room capacity, hours of operation, and uphold restaurant dress code.

- Possess in-depth knowledge of liquor brands, beers, non-alcoholic selections, and correct glassware and garnishes.

- Acquire extensive knowledge of wines, champagnes, and menu items, including preparation methods, ingredients, and quality standards.

- Ensure proper use and maintenance of equipment, adhering to all departmental policies and service procedures.

- Complete opening side duties, including stock and supplies check, napkin folding, and preparation of cold food items.

- Assist leadership team with inventory as requested.

- Organize and prepare assigned station prior to guest arrival, following service standards.

- Review reserved tables and follow up on special arrangements for pre-assigned tables.

- Craft and serve drinks with friendliness, courtesy, and timeliness, adhering to established guidelines, policies, and safety procedures mandated by the company, state, and hotel.

- Comply with all Local, State, Federal, and corporate regulations related to the service of alcoholic beverages.

- Clear tables of trash and used glassware, ensuring cleanliness of tablecloths and the surrounding area.

- Collect and report tips at the end of the assigned shift.

- Complete closing side duties, including storing reusable goods, equipment cleaning, and restocking for the next service.

- Remove all dirty linen, marry and stock condiments, and reset tables for the next meal period.

- Complete closing reports as assigned and report to the supervisor before leaving duty.

- Attend department meetings and follow the maintenance program and cleaning schedule.

- Other duties and responsibilities as assigned.

- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.

Qualifications

Qualifications, Job Knowledge, Experience, Skills, Abilities:

- Must have advanced knowledge of service of various alcoholic beverages

- High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

- Ability to communicate, verbally, effectively with guests and co-workers; respond to guest requests

- Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock.

- Competence in handling cash and credit card transactions.

- Ability to stand and work in confined spaces for long periods of time.

- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Physical requirements of the position and work environment:

- Must be able to walk, climb stairs.

- Must be able to bend, stoop, and crouch.

- Must use hands to reach, grasp, handle, push and pull.

- Must have good near and far vision.

- Must be able to hear, talk, smell.

- Must be able to lift & carry up to 50 pounds.

- Duties may be performed indoors or outdoors.

- Noise level moderate.

Hilton Nashville Downtown Additional Property Specific Functions:

- Must obtain valid Tennessee ABC Card.

- Must complete Hilton brand required trainings.