About this role
Position Overview: Responsible for coordinating with supervisors relating to the maintenance and repair of physical systems of buildings, equipment, and preventative maintenance of guest rooms and public areas.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Tech 2 should possess reasonable experience in general maintenance, electrical work, plumbing, carpentry, and painting.
- Perform, Public Area, and Guest Room preventative maintenance per standards and schedules.
- Troubleshoot all operational problems including, but not limited to, equipment and building trades.
- Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties.
- Other duties and responsibilities as assigned.
- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.
Qualifications
Qualifications, Job Knowledge, Experience, Skills, Abilities:
- General knowledge of skilled trades such as painting, plumbing, electrical, and carpentry.
- Minimum 3 years maintenance experience of building/hotel maintenance operation required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Required within the 90-day introductory period is the ability to learn and utilize EMS, PMS, and guest response software, as well as to acquire proficiency in all fire and life safety programs.
- Ability to communicate, verbally and in writing, effectively with guests/co-workers; respond to guest/employee requests, with high level of patience, diplomacy and tact. Excellent interpersonal skills to provide overall guest satisfaction and conflict resolution.
- Basic mathematical skills.
- Ability to work under pressure.
- Strong organizational skills with attention to detail.
- No special licenses or certificates required.
- Always maintains professionalism, demonstrating courtesy and respect to guests and co-workers.
Physical requirements of the position and work environment:
- Regularly required to stand, use hands to perform mechanical maintenance tasks, handle or feel objects, tools, and controls; talk and hear.
- Frequently required to walk and reach with hands and arms and to climb on scaffolds and ladders.
- Frequently required to lift and/or move up to 50 lbs., and to move objects up to 100 lbs.
- Must be able to bend, stoop, crouch.
- Must have good near and far vision.
- Duties may be performed indoors/outdoors.
- May experience high noise levels.
Hilton Nashville Downtown Additional Property Specific Functions:
- Must complete Hilton brand required trainings.