About this role
Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Summary
The BottleDrop Center Supervisor is responsible for overseeing daily operations of assigned BottleDrop Redemption Center. The ideal candidate will act in a positive, professional manner while supervising a team of employees to meet business and safety demands. Additional responsibilities include customer service, cash handling, maintaining equipment, loading and unloading trailers, efficient processing of materials and maintaining cleanliness of facility.
Primary Duties & Responsibilities
Oversee day-to-day operations at assigned BottleDrop Redemption Center
Supervise (all team members) to complete daily work assignments, maintain company standards, and follow company policies and procedures
Lead team members in providing a positive and safe environment for all associates
Adhere to OSHA Safety Standards and OBRC policies including but not limited to Personal Protective Equipment and Lock Out Tag Out
Responsible for opening and/or closing the BottleDrop Redemption Center
Assist with the hiring process by facilitating BottleDrop tours, interviews, employee onboarding and training
Write and distribute team schedule
Educate and introduce customers to Oregons Bottle Bill and the BottleDrop system
Troubleshoot and maintain equipment, including pre-sorts, reverse vending machines (RVMs), floor scrubber, pay station, kiosks and printers
Ensure accuracy of cash handling and reconciliation
Approve timecards within electronic timekeeping system
Escalate repair issues when necessary
Coordinate incoming and outgoing material and trailers
Maintain supply inventory and submit monthly supply orders
Communicate with other departments within OBRC as needed
Perform the functions of (all team members)
Other job duties as assigned
Education/Experience
High school diploma or equivalent education is required
Minimum 2 years supervisory/management experience required, preferably in a retail or production environment
BottleDrop Experience preferred but not required
Requirements – Skills, Job Knowledge & Abilities
Cash handling experience required
Excellent customer service skills with ability to effectively diffuse and resolve customer complaints
Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
Demonstrated ability to successfully prioritize and manage multiple projects, adhere to deadlines, handle frequent changes effectively and professionally, follow through on issues in a timely manner, and give excellent attention to detail with a high level of accuracy
Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel
Supervisory Responsibility
This position has direct supervisor responsibility
Travel
None
Working Conditions/Physical Requirements
- Work indoors and outdoors as needed in various temperatures/conditions.
- Exposure to industrial equipment with moving mechanical parts, vibration, sharp objects and cleaning products.
- Occasional exposure to odors of empty beverage containers.
- Noise levels in designated areas require the use of approved hearing protection.
- Must be able to frequently lift/carry up to 30lbs.
- Must be able to occasionally lift/carry up to 50 lbs.
- Push/pull 50+ lbs. frequently (wheeled bag racks).
- Talking and hearing is frequently required.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Must be able to stand and walk.
- Must be able to bend/stoop/crouch/squat.
- Must be able to use arms/wrists/hands/grasp.
- Must be able to occasionally climb and balance.