Analyst-Control Management

The objective of the Global Services Control Management Issues, Events & Remediation team is to enable the timely identification, assessment, response, and resolution of operational risk issues and events. The team seeks to minimize business and customer impact, prevent recurrence through effective remediation, and strengthen the organization’s control environment through data-driven insights and lessons learned.

Global Services is seeking an Analyst – Issues, Events & Remediation, Data Reporting & Analytics. The role will be responsible for developing reporting and analytics solutions that provide transparency into issues, operational risk events, remediation activities, control weaknesses, and emerging risk trends.

The Analyst will combine business intelligence, data analysis, visualization, and control-management knowledge to produce accurate, scalable, and actionable reporting. The role will also support root-cause analysis, data-quality assurance, governance activities, and senior-leadership reporting.

This position requires extensive collaboration with business units, Control Management teams, Technology, Compliance, Risk, and other functional partners across multiple geographies.

Required Qualifications

- 2–5 years of experience in business intelligence, data reporting, analytics, operational risk, compliance, audit, or control management.
- Hands-on expertise in Power BI and/or Tableau, including dashboard development, data modelling, advanced calculations, filters, drill-downs, and performance optimization.
- Working knowledge of SQL and relational databases for data extraction, transformation, joins, aggregation, and analysis.
- Strong capabilities in data visualization, reporting automation, analytical storytelling, and executive-level communication.
- Advanced proficiency in Excel and PowerPoint, with experience in data-quality assessment, metric validation, reporting controls, and documentation.
- Strong analytical, problem-solving, project and stakeholder management skills, with attention to detail and the ability to work effectively across functions and geographies in a governed environment.
- Project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Outstanding attention to detail and storytelling expertise

Preferred Qualifications:

- Bachelor’s degree in Analytics, Statistics, Computer Science, Data Engineering, Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or relevant certifications are advantageous.
- Experience in the following:
Scoping, prioritizing, and support remediation of operational issues.
- Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types.
- Assisting of quality assurance on documentation of operational risk issues and events.
- Recommendation of remediation strategies for operational risk issues and events.
- Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.
- Basic understanding of Archer, Lumi and creating and managing SharePoint sites.