Analyst-Risk Management

Operational Resilience is essential in today’s environment. The ability to respond to disruption such as a natural disaster, infrastructure failure, or a pandemic underpins our commitment to deliver for our customers and protect our business. The Operational Resilience program addresses the delivery of critical business service in the event of severe but plausible disruption. The program designs the methodology for identification of Critical business services at Enterprise level, capture core dependencies and identify key vulnerabilities required to deliver the service, conduct comprehensive scenario testing, which are continuously updated based on lessons learned to strengthen resilience and preparedness. It also manages and coordinates crisis response efforts, working with multiple stakeholders across the enterprise to ensure alignment and timely decision-making.

As an Operational Resilience Analyst, you will support the Operational Resilience program by partnering with business teams to strengthen Critical Business Services, while supporting Business Disruption Governance, risk awareness training, and Risk and Control Self-Assessment activities.

Experience and Background:

- Two to three years of experience in enterprise program management, operational risk management, business continuity, or audit within the Banking or financial services industries.
- Strong stakeholder management and collaborative skills
- Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
- Problem solver and agile decision-maker with solid analytical skills.
- Strong written communication and presentation skills (e.g. appropriate messaging for multiple levels/audiences).
- An ability to build relationships and effectively mobilize cross-functional teams.
- Proficiency in reporting with advanced Excel skills to analyze, interpret, and present data effectively.

Leadership Skills :

- Excellent collaboration, communication. and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
- Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
- Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
- Ability to plan and drive change through cross-organizational efforts.
- Ability to deliver high quality, actionable feedback to management.

Preferred Qualifications

- Masters,B.Tech, MBA or advanced degree.
- Strong understanding of American Express products, services, and organizational structure.
- Background in Business Continuity Management or related risk management program role.