About this role
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Inputs claims into database as required, audits claims submitted on-line for completeness and accuracy of data. Corresponds directly with consumers as needed to gather additional required data for processing
Reviews incoming complaints for duplicates
Assess product and mode of complaint for proper reason coding within database
Assigns claims to Warranty Specialists based on regional responsibilities or in a manner to balance volume or needs of the business
Creates and maintains warranty claim packets and files, including historical archives
Prepares and sends retail/homeowner documentation, including completing check requests, preparing letters and updating database to reflect complaint status and closures
Maintain data integrity in claims database, including claims status, address book maintenance and auditing data
Monitors files awaiting warranty information
Reviews and monitors open claims report
Closes inactive claim files
Files completed claims and maintains file archives
Provides continuous updates to Warranty Specialists on status of claims
Performs additional duties as needed and/or assigned by supervision/management
SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED): Required
Advanced education and/or related certification(s), a plus.
Experience:
None required; Up to three years in a similar position preferred
Computer Skills:
Computer skills to include: Microsoft Word, Excel, Access, and Outlook; Knowledge of ERP system (i.e. JD Edwards), a plus; Typing skills (30 wpm), a plus
Other Requirements:
Precise and articulate written and oral communication; ability to speak clearly and persuasively in positive or negative situations; Must be self-directed and motivated and able to multi-task in fast-paced, 24/7 manufacturing environment