Principal Product Manager

## About GoKwik
GoKwik is a growth operating system for D2C and eCommerce brands, helping businesses improve performance across the commerce journey. Our technology enables brands to drive growth, optimise operations, and deliver better customer experiences through a suite of products and solutions. With a growing global merchant base, GoKwik is building a scalable, AI-powered technology ecosystem that enables brands to grow faster and operate more efficiently. As we continue to expand, we are focused on building innovative products, strong technology foundations, and exceptional experiences for our customers.
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## Why This Role Matters
As a Principal Product Manager, you will play a key role in shaping product strategy and driving some of GoKwik's most important and complex product initiatives. You will operate at a company-wide level, identifying high-impact opportunities, defining product direction, and leading cross-functional teams to build products that create significant customer and business value. This role requires a combination of strategic thinking, strong product judgment, deep customer understanding, and hands-on execution. You will work closely with senior leadership, Product, Engineering, Design, Data, AI, and Business teams to influence the direction of GoKwik's product ecosystem.
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What You'll Own

Product Strategy & Vision

- Define and drive the product vision, strategy, and long-term roadmap for high-impact product areas.
- Identify and prioritise opportunities that can create significant customer and business value.
- Translate company-level objectives into clear product strategies and measurable outcomes.
- Develop a deep understanding of customers, markets, competitors, and emerging technology trends.
- Make strategic product decisions balancing customer needs, business impact, technical feasibility, and long-term scalability.
- Influence broader product strategy and contribute to GoKwik's overall product direction.

Product Discovery & Problem Solving

- Identify complex, ambiguous customer and business problems and define clear problem statements.
- Lead deep customer discovery, market analysis, and data-driven research to uncover high-value opportunities.
- Develop and validate product hypotheses through research, experimentation, and rapid iteration.
- Challenge existing assumptions and identify new opportunities for product differentiation and growth.
- Build a strong understanding of customer workflows, pain points, and evolving needs.

Product Execution

- Own complex product initiatives from discovery and strategy through execution, launch, adoption, and optimisation.
- Define product requirements, success metrics, prioritisation frameworks, and execution plans.
- Partner closely with Engineering and Design to develop scalable and intuitive product solutions.
- Navigate complex dependencies, technical constraints, and organisational trade-offs.
- Maintain strong execution discipline while ensuring teams remain aligned with the broader product strategy.
- Identify and remove execution bottlenecks across cross-functional teams.

Cross-Functional Leadership

- Lead large, complex initiatives involving multiple Product, Engineering, Design, Data, AI, and Business teams.
- Build alignment across senior stakeholders and influence decisions without direct authority.
- Partner with leadership to shape strategic priorities and investment decisions.
- Communicate product strategy, trade-offs, progress, and outcomes clearly to executive stakeholders.
- Act as a product thought partner to senior leaders across the organisation.
- Establish strong operating rhythms for strategic initiatives, roadmap reviews, and product performance.

Product Growth & Business Impact

- Define and own the metrics that measure product success and business impact.
- Use quantitative and qualitative insights to identify growth and optimisation opportunities.
- Drive product adoption, engagement, retention, revenue, and other relevant business outcomes.
- Establish experimentation frameworks and use data to guide product decisions.
- Continuously evaluate product performance and identify opportunities to improve customer and business outcomes.
- Connect product investments to measurable business impact.

Product Leadership

- Raise the bar for product thinking, customer obsession, experimentation, and execution across the organisation.
- Mentor and coach Product Managers and help develop product capabilities within the team.
- Establish strong product practices, frameworks, and decision-making mechanisms.
- Share product insights, frameworks, and learnings across the broader Product organisation.
- Help build a culture of ownership, data-driven decision-making, and continuous improvement.
- Serve as a role model for high-quality product strategy and execution.

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Who You Are

- 5 - 9 years of product management experience, with significant experience owning complex products or product portfolios.
- Proven track record of building and scaling products that have delivered meaningful customer and business impact.
- Experience working in B2B SaaS, fintech, eCommerce, payments, consumer technology, or other technology-driven businesses.
- Strong product strategy and vision-setting capabilities with the ability to operate at both company and product levels.
- Exceptional problem-solving skills and comfort navigating highly ambiguous and complex problems.
- Deep understanding of product discovery, customer research, prioritisation, experimentation, analytics, and product execution.
- Strong commercial understanding and ability to connect product decisions to business outcomes.
- Comfortable working with Engineering and Design leaders on complex technical and product challenges.
- Strong data orientation with the ability to use quantitative and qualitative insights to make product decisions.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence senior stakeholders and lead through influence rather than authority.
- Experience mentoring Product Managers and contributing to the development of product teams and practices.

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## Why GoKwik
At GoKwik, you'll have the opportunity to shape products that power the growth of a global commerce ecosystem. You'll work on complex, high-impact problems at the intersection of technology, commerce, data, and AI. As a Principal Product Manager, you'll have significant ownership and influence across the organisation, working closely with senior leadership and cross-functional teams to shape product strategy and build products at scale. This is an opportunity to solve meaningful customer problems, influence company-wide product direction, mentor the next generation of product leaders, and create lasting impact across GoKwik's product ecosystem.