About this role

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- Greet and welcome guests with a friendly and professional demeanor

- Guide vehicles safely and politely through the car wash tunnel and assist with any special service requests

- Build lasting relationships with guests and recommend products and services that best meet their needs

- Explain available services, promotions, and packages to customers

- Ensure a positive guest experience by addressing questions, concerns, or complaints promptly

- Maintain cleanliness, appearance and organization of the car wash area

- Monitor equipment and report any malfunctions or safety hazards to management

- Assist with collecting payments, process transactions, and issue receipts accurately when needed

- Create "Wow" moments for our guests by showing your commitment to our Mission

- Assist with inventory management of cleaning supplies, promotional materials, and retail items

- Follow Happy's safety procedures and operational guidelines and policies at all times

- Support team members with tasks as needed

- Have a servant's heart - Put the needs of others first

- Maintain a polite and professional, clean cut image - perception is everything and represent the brand positively

- Participate in training programs to stay updated on services, safety protocols, and customer service standards

- Track customer feedback and provide insights to improve service quality

- Build lasting relationships with guests and recommend products and services that best meet their needs