About this role
Key Responsibilities
- Enter and process customer purchase orders accurately and efficiently
- Review orders for pricing, quantities, styles, colors, sizes, and shipping information
- Maintain and update customer accounts, order details, and product information
- Respond to customer inquiries regarding orders, availability, shipping, backorders, and general account questions
- Provide customers with order confirmations and status updates
- Coordinate with Sales, Production, Warehouse, Shipping, and Accounting departments
- Monitor open orders and follow up on pending or delayed shipments
- Assist with order changes, cancellations, returns, credits, and other customer service requests
- Verify data accuracy and correct discrepancies when needed
- Maintain organized customer records and documentation
- Communicate professionally with customers by phone and email
- Assist the Customer Service and Sales teams with additional administrative duties as needed
Qualifications
- 2–3 years of Customer Service and/or Data Entry experience
- Apparel, fashion, wholesale, or consumer products experience strongly preferred
- Strong data-entry skills with excellent accuracy and attention to detail
- Experience processing customer purchase orders
- Proficient in Microsoft Excel, Outlook, and general computer applications
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Ability to prioritize multiple orders and deadlines
- Comfortable working in a fast-paced, team-oriented environment
- Dependable, professional, and able to follow through on customer requests