About this role
Responsibilities
- Receive, sort, and inspect incoming customer returns
- Verify packages against tracking, order, and customer information
- Process returns and update records across e-commerce platforms
- Document and escalate damaged, missing, incorrect, or ineligible items
- Prepare approved merchandise for restocking, transfer, or further review
- Maintain an organized returns area and meet processing timelines
- Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments
- Assist with basic returns reporting and other related duties as assigned
Qualifications
- 1 year or more previous experience in returns processing, shipping and receiving, warehouse operations, order fulfillment, or e-commerce preferred
- Shopify experience is preferred
- Familiarity with TikTok Shop, Whatnot or similar e-commerce platforms is a plus
- Experience working with UPS, USPS, FedEx, and online carrier tracking systems preferred
- Strong attention to detail and ability to match packages with tracking and order information
- Moderate computer skills and comfort learning new platforms and internal systems
- Strong organizational, time-management, and problem-solving skills
- Ability to work independently while communicating effectively with cross-functional teams
- Dependable, punctual, and able to work efficiently in a fast-paced environment
- Ability to safely open, move, and organize packages and perform physical tasks associated with processing returns
- Ability to be able to lift up to 50 pounds