About this role
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Global Merchant Operations (GMO) is the operational backbone that enables American Express merchants to do business with confidence, scale, and continuity across our global markets. The team is responsible for delivering reliable, high-quality servicing to merchants that accept American Express, ensuring seamless day-to-day operations while protecting the brand, mitigating risk, and supporting growth.
Merchant Recruitment & Process Servicing Partners (MRPS) Team supports operational queries across European markets, acting as a key liaison between partners and AML teams to resolve KYC and sanctions-related matters.
Through reporting, inventory management, pricing initiatives support, execution of mass cancellation requests, and other ad-hoc queries, the team ensures efficient service delivery.
- Excellent critical thinking, time management and analytical skills required
- Excellent verbal and written communication in English and Spanish, another European language is a plus
- Strong relationship building skills
- Experience around creating and reporting process related metrics
- High attention to detail with an agile problem-solving mindset
- Must have the ability to be pro-active and conduct root cause analysis for recurring problems
- Ability to manage your own work but also be a strong team player
- Strong growth mindset with the ability to take ownership of your own career
Preferred Qualifications
- Familiarity with the American Express Third-Party Management model
- Prior Back Office experience in a financial services environment
- Working knowledge of KYC and Sanctions processes and requirements.
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.