Clinical Risk Specialist - Hybrid

Job Description:

Position Summary

The Clinical Risk Specialist leads the investigation of patient safety events and other significant organizational incidents. This position partners with operational leaders to conduct objective investigations, facilitate Root Cause Analyses (RCA), identify contributing factors, develop corrective action recommendations, and promote organizational learning that improves patient safety and reduces future risk.

The Clinical Risk Specialist serves as a subject matter expert in incident investigation methodologies and collaborates closely with Clinical Excellence, Accreditation & Quality Governance, Patient Safety Organization (PSO), Client Voice & Experience, and operational leadership.

Essential Duties and Responsibilities

- Conduct investigations of patient safety events and other reportable incidents according to established enterprise guidelines.
- Review assigned incidents and establish investigation plans.
- Determine scope and investigative approach based on event type and risk level.
- Prioritize investigations according to organizational and regulatory requirements.
- Interview team members and other involved individuals.
- Collect and analyze clinical documentation and supporting evidence.
- Facilitate Root Cause Analyses (RCA), Apparent Cause Analyses (ACA), and mortality reviews.
- Identify system issues and contributing factors.
- Develop recommendations and corrective action plans.
- Partner with operational leaders to implement corrective actions.
- Monitor corrective action implementation.
- Participate in enterprise safety committees.
- Collaborate with the PSO by providing incident information to support protected patient safety analysis.
- Provide consultation regarding incident reporting and investigation processes.
- Support organizational responses to regulatory inquiries, surveys, and requests for incident-related information.
- Maintain investigation documentation.
- Identify opportunities for organizational improvement.
- Perform other duties as assigned.

Supervisory Responsibilities

None.

Knowledge, Skills and Abilities

- Knowledge of patient safety principles.
- Knowledge of Root Cause Analysis methodologies.
- Systems thinking.
- Strong interviewing skills.
- Clinical judgment.
- Excellent communication.
- Ability to manage sensitive situations professionally.
- Strong analytical and critical thinking skills.
- Knowledge of Just Culture principles preferred.
- Ability to influence without direct authority.

Minimum Qualifications

Education

- Bachelor's degree in Nursing, Behavioral Health, Healthcare Administration, Social Work, Psychology, or related healthcare field, or equivalent combination of education and relevant experience. Master’s degree is preferred.

Experience

- Three years healthcare experience.
- Experience in quality, patient safety, clinical operations, compliance, or risk management preferred.
- Experience participating in incident investigations preferred.

Preferred Certifications

- CPHQ
- CPPS
- Licensed clinical professional

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.



Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness



Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.