About this role
Service Manager
Location: Crestwood, IL
Job Type: Full-Time
Sunrise Transportation is seeking an experienced Service Manager to join our Crestwood team.
The Service Manager is responsible for building and leading a high-performing maintenance team while fostering a workplace culture centered on safety, quality, accountability, and trust. This position works closely with the Operations Team to maintain a reliable, safe, and high-performing fleet that supports our drivers, students, and communities.
The ideal candidate is an experienced automotive or heavy-equipment professional who can effectively manage people, workflow, maintenance operations, costs, and overall fleet readiness.
Join Sunrise Transportation and become part of a leading student transportation provider serving communities throughout the Midwest and Northeast.
Responsibilities
- Organize, prioritize, and manage daily service workflow and shop throughput.
- Ensure all repairs and maintenance are completed safely, efficiently, and cost-effectively.
- Partner with senior leadership on budgeting, cost-control strategies, and maintenance planning.
- Maintain a strong focus on completing repairs correctly the first time while ensuring quality and safety standards are met.
- Train, coach, and lead technicians in diagnostic procedures, maintenance, and repairs.
- Utilize fleet management software to manage repair orders and track completed repairs and scheduled maintenance.
- Coordinate and manage IDOT safety inspection schedules.
- Maintain parts inventory and oversee ordering of parts, tires, fluids, and other shop supplies.
- Coordinate with outside vendors to ensure outsourced repairs are completed accurately and in a timely manner.
- Manage employee schedules, shift coverage, and timecard administration.
- Ensure maintenance facilities remain clean, organized, and compliant with safety standards.
- Work alongside technicians as needed to assist with diagnostics, troubleshooting, maintenance, and repairs.
- Partner with Operations to ensure vehicles are available, reliable, and prepared to safely transport students.
Qualifications
- Minimum of 7 years of experience in the automotive, heavy-equipment, fleet maintenance, or a related industry; or
- Minimum of 5 years of related experience with an associate degree.
- 1–3 years of supervisory or management experience preferred.
- Professional technician experience working with gasoline and/or diesel engines required.
- High school diploma or equivalent required.
- ASE certifications preferred.
- Knowledge of DOT rules, regulations, and vehicle safety requirements.
- Valid driver's license required.
- CDL is not required but is considered a plus.
- Proficiency with computers, email, fleet management systems, and basic administrative software.
- Strong organizational, leadership, communication, and problem-solving skills.
- Ability to successfully complete required drug testing.
Physical Requirements
- Must be able to work flexible schedules or shifts as operational needs require.
- Regularly required to stand, walk, use hands to handle or operate equipment, reach with hands and arms, and communicate effectively.
- Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
- Must occasionally be able to lift and/or move up to 50 pounds.
- Must be comfortable working in environments that may include extreme heat, cold, moisture, and moderate noise.
- May be exposed to water, fumes, oils, chemicals, and other materials commonly found in a vehicle maintenance facility.
Benefits
Sunrise Transportation offers a comprehensive benefits package, including:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
Schedule
- Full-time
- 8-hour or 10-hour shifts
- Schedule may vary based on operational needs
Education
- High school diploma or equivalent required.
Experience
- Automotive, diesel, heavy-equipment, or fleet maintenance experience required.
- Previous leadership or management experience preferred.
License/Certification
- Valid Driver's License required.
- CDL preferred but not required.
Work Location: Crestwood