About this role
You're the one the team already asks when an account gets messy. Let's make it official.
Exceptional Healthcare is hiring an AR Supervisor to guide our accounts receivable team while carrying a full share of the account work. You'll keep the team organized, take the hardest accounts, and help everyone else improve on theirs.
What you'll do
- Guide the AR team day-to-day: daily assignments, workload balance, schedules, and on-the-job training.
- Work complex, aging, and high-priority accounts yourself, including MVA and Workers' Compensation.
- Review AR reports and help prioritize accounts so insurance follow-up gets done in the right order.
- Spot-check account documentation and follow-up for accuracy and give teammates real-time feedback.
- Monitor the shared billing and fax inboxes and route escalations to coding, records, billing, and partner teams.
- Track appeals, payments, and refunds and keep the trackers and system current.
- Help with monthly AR and payment plan reporting.
- Flag workflow problems and bring ideas to fix them. Help interview new team members when needed.
What you bring
- Healthcare AR, medical billing, revenue cycle, or collections experience.
- Team-lead experience, or you're a senior AR rep who's already training and helping others.
- Comfort working your own accounts while keeping an eye on the team's.
- Clear communication and strong organization.
- GoRev or similar revenue-cycle software experience is a plus.
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field preferred, not required. Equivalent experience counts.
Reports to: Revenue Cycle / Operations Management
Supervises: AR Team Members
If you're ready for your first leadership step and still want to get your hands on the work, apply.