Dispatcher I

Position Summary:

The Manager, Community Health, is responsible for the overall operations, strategic development, and implementation of Philabundances healthcare partnership and Home Delivery initiatives. The role leads cross department collaboration, data-driven program growth and improvement, partnership cultivation, community engagement, and team development to advance health equity and Food-as-Medicine work across the region. This position ensures effective communication, compliance, timely reporting, collaboration and alignment with both internal and external partners.

The Manager supports organizational strategic planning and strengthens Philabunances investment in health equity, nutrition access and community well-being.

Competencies:

- Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.

- Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.

- Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

- Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed.

- Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Primary Responsibilities:

- Develop a comprehensive strategy. Manage execution, innovation, and integration of the Healthcare Partnerships programs.

- Predict immediate and future workforce needs; manage work planning, performance, training, and staffing.

- Lead a team to support communication with program participants (enrollment, feedback surveys), vendors (order placement), and healthcare partners (participant information gathering, enrollment dates), program evaluation and support their professional development.

- Execute solutions for problem areas, drives improvements and the resolution of road blocks, aligns with budgetary guidelines.

- Establish and maintain accurate data systems and support the development of partner activity reports, highlighting metrics and trends while incorporating feedback to inform, educate and improve program design. Data target is to translate health -outcomes and program data into actionable insights.

- Develop and execute a process and system to manage data-sharing agreements.

- Build program budgets, in collaboration with other departments, while planning for growth by seeking new contracts with prospective healthcare providers.

- Establish and support a network and pipeline of high value partnerships. Create ways to communicate and growth relationships.

- Create and develop opportunities and initiatives for partnership funding opportunities.

- Establish external tools to easily provide support for proposal writing, funder presentations, and partnership pitches.

- Partner with like-minded organizations to advance Health Equity and Food as Medicine initiatives – promoting healthy food and nutrition education – support our regions most vulnerable neighbors.

- Key internal champion for health equity, internally and externally. Provide subject matter expertise to Philabundance and align with related programs and provide guidance to help teams apply health equity lens with communication and processes.

- Serve as an ambassador for the organization, clearly articulating the role and effectively communicating the Philabundance mission, values and impact to a variety of audiences.

- Strong alignment with Food Sourcing, PCK, Transportation, Warehouse and Development teams. Works closely with other departments to launch, sustain and grow programs and events.

- Create tools and produce resources that are easily leveraged internally which include program goals, impact and events. It is important to clearly communicate objects and impact of Home Delivery Programs and related Health Equity work.

- Create, plan, promote and execute Community Cook-In events – cooking demonstrations for food insecure populations. Coordinate with funders and cross-department teams.

- Responsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Professionalism, Partnerships, and Progress.

Other Duties:

- Assist the Community Food Access team, Partnerships Department and strategic organizational goals as needed.

- Represent Philabundance in regional health equity coalitions, working groups, and multi-sector collaborations.

- Engage community stakeholders and advisory groups to ensure programs remain culturally responsive and community informed.

Driving Dispatcher: This role requires the successful completion of a drug test, background check and clearance from the Department of Transportation (DOT) as well as a confirmed driving record without accidents, speeding violations, or other unacceptable incidents. Note if the person has a CDL now or will need to achieve.

Qualifications

Educational Achievement:

- High School Diploma or GED preferred.

- Serve Safe Certification preferred. Must be able to certify within 30 days of hire.

- Some CDL knowledge is preferred

Work Experience:

- Minimum of 1 year commercial or industrial dispatching related experience, ideally in a food-based industry.

- Experience moving food, frozen, fresh or shelf stored, with interaction to public.

- Previous work in a team environment, ideally with deadlines, detail, safety, and large equipment.

- Previous experience with organization, shared goals, and defined instructions.

- Previous experience in tracking manually or with a database.

- Plus to have hands on driving and warehouse expertise.

Preferred

- Inventory, Shipping/Receiving experience a plus.

- Previous experience operating a forklifts and pallet jacks, safely and effectively.

- Previous experience working within a defined operating system, follow directions, consistent placement, and tracking.

- Warehouse experience moving food a plus.

Required Skills and Abilities:

- Commercial dispatch best practices, ideally within a food distribution environment.

- Ability to manage competing priorities with tight timelines and execute solutions with strong communications and directives.

- Ability to influence and manage change, unexpected situations and delivery adjustments with ownership, poise, and strong communication, internally and externally.

- Ability to read, write and complete basic math to support inventory, space calculations and tracking as is needed.

- Ability to establish and work well within a defined operating system, follow directions, consistent placement, and tracking.

- Basic ability to enter information into databases, ability to use GPS, tracking equipment and general technological tools as they apply to role.

- Ability to learn and grow with the position and business needs.

- Ability to handle multiple assignments simultaneously with poise and a calm thinking pattern.

- Ability to follow instructions, retain information and apply information, with minimal supervision.

- Demonstrated ability to work independently and as part of a team.

- Must be proficient in Microsoft Office (Word, Excel, Outlook).

Preferred:

- Knowledge of the Philadelphia region.

- Experience driving straight trucks or other large equipment. CDL a plus.

Essential Job Functions:

- Must have the ability to be available evenings, weekends, and take on extended hours as business demands.

- Occasionally, must be willing to travel within the and outside of the service area (employees can use public transportation, rideshare services, personal vehicle or other means). Must be physically compatible with travel, office events, and meetings.

- A valid drivers license with a clean driving record if driving company vehicles.

- Ability to respond to calls, emails, database requests on a constant basis during a shift.

- Bend, stop, crouch, climb, stand, sit, walk, and turn/pivot throughout an 8-hour shift, 5 days a week.

- Perform additional tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.

- Maintain a work pace aligned by meeting or exceeding delivery standards.

- Work in an environment that will contain variable temperatures and humidity, outside weather conditions, exposure to noise, dust/dirt, confined work areas.

- Must meet all the applicable requirements as specified by OSHA.

- See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.

- Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.

- Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.