Service Coordinator

Who We Are

Symons Fire Protection, Inc. is a premier, full-service fire-life safety contractor based in San Diego, CA. For over 30 years, we have specialized in the design, installation, inspection, and maintenance of residential and commercial fire sprinkler and fire alarm/low voltage systems throughout Southern California.

We pride ourselves on operational excellence, quality workmanship, and unwavering safety standards. We believe our people are our greatest asset and are committed to providing opportunities to learn, grow, and build a rewarding career in the fire protection industry.

As a Fire Sprinkler Service Coordinator, you will support Project Managers and the Fire Sprinkler Department with project coordination, scheduling, customer communication, resource planning, documentation, project tracking, estimating support, and administrative tasks. You will work closely with Project Managers, field personnel, customers, accounting, estimating, and other departments to help ensure projects are completed accurately, efficiently, and on schedule.

How Well Take Care of You

- 401(k) with company matching

- Medical, Dental, Vision, Life, and AD&D Insurance

- FREE Employee Only premium for SIMNSA and Kaiser Permanente Bronze Base medical plans

- Vacation, Holidays, Birthday Holiday, and Sick Pay

- Discretionary Bonus Program

- Training and professional development opportunities

- Career advancement opportunities

- Company celebrations and events

- Employee Referral Program

- FREE Employee Assistance Plan (EAP)

- FREE onsite gym

- FREE premium coffee and snacks

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Job Summary

We are seeking a dependable, organized, and detail-oriented Service Coordinator to support the daily operations of the Fire Sprinkler Department. This position will assist Project Managers with project setup, coordination, scheduling, customer communication, resource planning, project documentation, project tracking, reporting, and residential bid support.

The successful candidate will be an effective communicator and multi-tasker who can manage multiple projects and deadlines while maintaining accurate records and providing excellent customer and team support.

The Fire Sprinkler Service Coordinator will help coordinate a variety of fire sprinkler projects, including residential, commercial, new construction, and tenant improvement projects, from initial planning through completion.

Core Responsibilities

Project & Department Coordination

- Assist Project Managers with their overall project responsibilities and provide backup support as needed.

- Coordinate project activities from start to finish to help ensure projects remain on schedule and within established requirements.

- Maintain accurate and up-to-date project information in the company's project management software, including BuilderTrend.

- Monitor project information, schedules, tasks, and outstanding items to ensure projects remain organized and on track.

- Track current project requirements while proactively identifying upcoming needs and deadlines.

Resource Planning & Scheduling

- Assist Project Managers and department personnel in determining required manpower, equipment, materials, and other resources.

- Coordinate resource needs with appropriate departments throughout the project lifecycle.

- Help identify potential scheduling conflicts, outstanding requirements, and resource needs.

Customer & Internal Communication

- Communicate professionally and effectively with customers regarding project information, scheduling, documentation, and other project-related matters.

- Serve as a point of contact for customers and internal departments when appropriate.

- Respond to customer and team inquiries in a timely and professional manner.

Project Management Software & Documentation

- Become highly proficient in the company's project management software and related systems.

- Maintain accurate project information, records, schedules, and documentation.

- Monitor team performance and completion of required tasks within the company's software.

- Ensure project information is entered accurately and updated in a timely manner.

Administrative Support

- Perform general office and administrative functions necessary to support department and company objectives.

- Prepare reports, correspondence, spreadsheets, and other documentation.

- Utilize Microsoft Outlook, Word, Excel, and other general computer applications.

- Attend departmental meetings as required and participate in project-related meetings when needed.

- Maintain organized records and follow established company procedures.

Duties and responsibilities may be changed at any time based on business needs.

Qualifications

Education & Experience

- Associate degree (A.A.) from a two-year college or technical school preferred; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.

- Previous experience in fire sprinkler, fire protection, construction, project coordination, scheduling, or a related field is preferred.

- Experience with project management software, construction administration, customer service, or estimating is a plus.

- Knowledge of residential and commercial fire sprinkler projects and methodologies is preferred.

Skills & Abilities

- Strong oral and written communication skills.

- Excellent organizational and collaboration skills.

- Strong attention to detail and follow-through.

- Ability to effectively manage multiple projects and competing priorities.

- Strong analytical and problem-solving skills.

- Strong interpersonal, negotiation, and customer service skills.

- Ability to work independently with little to no supervision.

- Ability to communicate professionally with customers, contractors, vendors, field personnel, and coworkers.

- Ethical decision-making and professional judgment.

- Proficiency with Microsoft Outlook, Word, Excel, and other general computer applications.

- Ability and willingness to learn and become proficient in company-specific project management software.

- Ability to work effectively in a fast-paced, team-oriented environment.

- Reliable, organized, motivated, and team oriented.

Physical Requirements

This position is primarily office-based. Employees must be able to perform the following physical activities as necessary to perform the essential functions of the position:

- Sitting: Remain seated at a desk and computer workstation for extended periods.

- Handling: Work with documents, files, computer equipment, and other materials.

- Lifting: Raise or lower paperwork and miscellaneous materials.

- Reaching: Extend hands and arms in various directions.

- Vision: Read computer screens, paperwork, plans, and other documents.

- Stooping: Bend the body downward and forward as required.

- Standing: Remain standing as necessary to perform job duties.

- Talking & Hearing: Communicate effectively by telephone and in person.

- Walking: Move throughout the office and other locations as required.

- Computer Use: Perform repetitive hand and finger movements associated with keyboard and mouse use.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Interpersonal Skills

The successful candidate will demonstrate strong interpersonal skills and the ability to work effectively with individuals across multiple departments and levels of the organization. The position requires effective listening, communication, collaboration, negotiation, persuasion, and assertiveness, along with the ability to understand different perspectives and work toward productive solutions.

Other

- No Third-Party Agency Solicitation.

- This position is open to local candidates currently residing in the Southern California area.

- Candidates must be able to reliably report to the office as required.

- Remote work is not available for this position.

- Reliable and predictable attendance is an essential function of this position.

Equal Opportunity Employer

Symons Fire Protection, Inc. is committed to providing equal employment opportunities to all qualified applicants and employees. We do not discriminate on the basis of legally protected characteristics.

M/F/Disability/Protected Veteran Status