About this role
To provide courteous, informative first contact with potential leisure guests, and utilize prescribed sales techniques and strategies to optimize closing efficiency, conversion, and sales revenues. The Reservations Sales Agent books and maintains reservations received via phone, email or online channels for Group, Leisure, IBT, and Timeshare Marketing Reservations for properties acquired within the Central Reservations Department for Grand Pacific Resorts. The Reservations Sales agent will assist with directing incoming calls to the correct department or individuals for The Cassara Carlsbad as well as Grand Pacific Palisades Resort.