QSR Rebuyer & Customer Service Assistant

About Us
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen products reach food suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

What you’ll Do
We are seeking an experienced QSR Rebuyer and Customer Service Assistant to manage stock purchasing and inventory performance for a portfolio of national Quick Service Restaurant (QSR) customers across Australia.

- Manage purchasing and replenishment activities for QSR customers across Australia.
- Maintain regular communication with customers regarding stock availability, inventory coverage, and supply chain performance.
- Build and manage supplier relationships, including vendor compliance, performance monitoring, and issue resolution.
- Monitor inventory levels and contracted days' cover to optimise stock holdings and working capital.
- Collaborate with operations, transport, and warehouse teams to minimise stock shortages and maximise service performance.
- Coordinate inventory requirements for seasonal, promotional, and new product launches.
- nvestigate and resolve pricing discrepancies with suppliers, customers, and finance teams.
- Manage imported product inventory, including quarantine holds, food safety requirements, and quality-related issues.
- Coordinate stock transfers between distribution centres to ensure balanced inventory coverage across the network.
- Prepare and analyse inventory, supply chain, and customer performance reports to support business decisions.
- Support continuous improvement initiatives that enhance customer service, inventory accuracy, and operational efficiency

What Experience and Education You Need.

- Minimum 3 years' experience in inventory planning, purchasing, replenishment, or supply chain management, ideally within the QSR, foodservice, FMCG, or logistics sectors.
- Strong understanding of inventory management principles, demand planning, and supply chain operations.
- Advanced Microsoft Office skills, particularly Excel, with the ability to analyse and interpret data.
- Experience using Warehouse Management Systems (WMS), Transport Management Systems (TMS), ERP platforms, or similar business systems.
- Exceptional stakeholder management and customer service skills.
- Proven ability to prioritise tasks, solve problems, and manage competing deadlines.
- Strong written and verbal communication skills with the ability to influence outcomes.
- Experience managing supplier relationships and negotiating successful outcomes.

Why Join Americold?
At Americold, we recognise that our people are critical to our success. In return for your leadership and expertise, we offer:

- A value-driven culture centred on safety, integrity, teamwork and giving back to the communities in which we operate
- A competitive remuneration package, including bonus eligibility
- A role with genuine autonomy, influence and long-term career development opportunities
- Access to Fitness Passport, supporting your health and wellbeing
- Structured internal training and development programs to support your growth as a leader
- Novated leasing options
- Paid parental leave, supporting you and your family during life’s important moments

Apply now and help shape the future of temperature-controlled supply chains with Americold.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.