Technical Engineer

I. Purpose of Position

This Technical Engineer position supports the sales, production, operations and provision of services in South East Asia.

II. Key Responsibilities
-Assist the business group in reviewing tender document and participate in pre-sales discussion and meeting. Review and propose the appropriate product models for the customer/distributors.
-Assist associates including customer service administrator in understanding technical details in purchase order, enquiry.
-Assist distributors in solving issues with our products. This will include finding solution from our technical manuals, websites and from our contacts at the factories.
-Assist associates including customer service administrator in understanding technical details in purchase order, enquiry.
-Create or develop training materials such as video clips, presentation and organize training sessions to upgrade the skills of our distributors. This will include conducting and maintaining the certified training programs. Some of these training may be held in other countries.
-Help to identify problems with our products by participating with our distributors and authorized service providers on troubleshooting activities which may include field trips, e.g. interfacing with our pumps.
-Work with our associates in the head-offices and factories to find solutions to meet new challenges faced by our products. This may include resolving issues resulting from changes in statutory requirements, customer needs, new configuration or production.
-Help associates in business function to identify potential new use of our products. This may include joint trip with our associates in business.
-Generate sales leads from site and customer visits by collecting VOC, identifying customer pain points and requirements.
-Understand new products that we may have from time to time and help to introduce these to customers in our region. This may include learning about the product and disseminating the important details to colleagues.

III. Background and Skills

• Candidates must possess Degree/Diploma in Engineering or a similar discipline with 2 – 3 years’ requisite experience in Engineering or similar industry
• Possess personal credibility.
• Ability to communicate in English fluently
• Ability to read and write in English proficiently
• Ability to communicate, read and write in Mandarin will be highly considered
• Comfortable with MS Office Application
• Possess IT System and Computer Networking Skills

IV. Personal Trait Profile
• Self-starter, someone capable of relating to the other areas at process level to obtain management information
• Capable of defining secondary, low-impact processes
• Methodic and organized to carry out follow-up tasks
• Multitask management
• Excellent communication skills, both written and verbal with corporate and SEA team.
• Comfortable in presentation to masses
• Attention to detail
• Results oriented
• Team player
• Ability to liaise with colleagues across the business and external third-party supplies in an appropriate and professional manner
• Ability to work Independently, resourceful and has initiative and drive
• Ability to work to tight timelines with minimal direction.

V. Scope and Impact of Position Responsibilities

This position has a significant impact on sales and overall image of Gilbarco Veeder-Root, which in turn impacts quality, delivery, cost, and safety. By supporting the sales and channel organizations with technical assistance, the incumbent makes direct impact on growth and profitability.

VI.Relationships (Interacting directly with)
1.Country Manager
2.Product Manager
3.Sales team
4.Production team
5.Service team
6.Regional office
7.Head office

VII.Measures of Performance
Yearly evaluation of goals and objectives, per the standard Vontier performance evaluation
Direct and supporting involvement in Company Revenue Growth
Proficiency in product knowledge
Successfully achieving deliverables and milestones as identified

WHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!