About this role
Overview:
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.
- Technology Governance: Establish and maintain technology design standards, procedures, and compliance frameworks across cloud and on-premises environments
- ServiceNow Custom Application Development: Design, implement, and optimize complex ServiceNow custom applications for governance workflows, approval processes, and automated reporting
- ServiceNow UI Design and Development, design and build custom UI solutions on ServiceNow for both end-users and process stakeholders that adhere to modern UX design sensibilities and leverage the latest ServiceNow UX technologies; such as UI Builder, Service Portal, and Mobile Applications
- Analytics and Reporting: work with processes owners and governance teams to determine key metrics and indicators, then lead the design and delivery of ServiceNow Platform Analytics dashboards that provide insight into lagging and leading indicators for governance processes
- Data and Integration design: work with adjacent ServiceNow application functions such as CMDB, TPRM, IRM to ensure governance processes are tightly integrated from a data and process perspective
- Leverage Human Centered Design practices to lead workshops with process stakeholders and end users, in order to build solutions that deliver effective governance while also providing an intuitive, easy-to-navigate interface
- Stakeholder Management: Collaborate with cross-functional teams including Control Functions, Enterprise Architecture, Risk Management, and Business Units to align governance initiatives with business objectives
- Key Process and Forum Management: As required, Lead governance forums, design review committees, and process optimization initiatives to ensure effective decision-making and risk mitigation
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Key Accountabilities
- Develop automated governance frameworks using ServiceNow platform capabilities
- Manage technology design review processes and approval workflows
- Improved customer experience
- Customer Agility in measuring improvements
- Translate business requirement to functional/technical requirements
- Ensure compliance with regulatory requirements and internal policies
- Facilitate governance forums and stakeholder communication
- Provide technical leadership and guidance to junior team members
- Maintain governance documentation and reporting dashboards
Required Skills & Experience
- 12+ years of overall experience
- 5+ years hands-on experience with ServiceNow platform, with demonstrated expertise in:
- Custom Application Development
- Custom UI Development
- Service Portal/Employee Center
- Platform Analytics
- Flow Designer
- Automation Engine
- ServiceNow Certified Application Developer certifications
- ServiceNow Certified Technical Architect certification is a plus
- Experience in stakeholder management and cross-functional collaboration
- Knowledge of cloud platforms (AWS, Azure, GCP) and infrastructure governance
- Excellent communication and presentation skills
- Proven track record in process design and forum management
Nomura Leadership Behaviours
- Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
- Making Strategic Decisions : Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
- Inspire Entrepreneurship in People : Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
- Elevate Organizational Capability : Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
- Inclusion : Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
Equal Opportunity Employer:
Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.