Executive

About NH:

Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities:

Patient Relation

- Receive patient and patient attendants in a pleasing manner

- Answer Telephone calls.

- Talk at reasonable sound levels. (Do not shout or talk loudly)

- Answering all queries by patients/attendants politely.

- Listen the patient/attendant carefully

- Guide the patients in right way.

- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,

- Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.

- Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,

- Coordinate with the Consultants

- Co-ordinate with the Admission Counter and keep the update information from time to time.

- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day

- Maintain interpersonal relations within the departments and other departments

- Maintain Good relations with the patients

- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.

- Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.

- Maintain confidentiality about patients.

- Counsel the patients/attendants whenever it is necessary.

- Communicate to your HOD from time to time.

- Escorting VIP Patients.

- Coordinate with GM-Operations regarding any administrative related problems

- Preparing MIS report and submit to the GM-Operations

- Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Administrative

- Possess information related to Hospital procedures/protocol

- Preparing duty roasters for the department

- Managing Leaves and permissions

- Report all the incidence to the in charge

- Attend meetings and self-development programs.

- Attends related meetings and gives input on new methods of improving out patient services.

- Provide training to the staff

- Maintains discipline, dress code and punctuality among the staff.

Candidate Requirements:

- Pleasing Personality with a good communication skills in Kannada,Tamil,Telugu, Hindi and English.

- Telephone etiquettes,

- Good presentation skills,

- Leadership qualities,

- Ability to solve problems and manage people ability to handle multiple task at a given time,

- Computer friendly