About this role
What we do
Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.
In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.
We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.
Purpose
Within the Business Transformation Team, the ECM Business Process Analyst (BPA) evaluates business requirements and their association with the employee case management tool.
They are responsible for planning, overseeing, and leading projects from ideation to completion.
They support the HR Shared Services management in ensuring that the HR processes are mapped in a consistent and comprehensive manner, and in streamlining them constantly to ensure the efficiency of the services delivered.
Accountabilities & functional responsibilities
Process management
- Ensures overall management of processes, their consistency, and the efficiency
- Identifies as-is and to-be scenario and perform gap analysis
- Maps and deploys HR business processes
- Reviews templates prior their approval by Framework, Risk & Assurance (FRA)
- Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholders
- Leads ongoing reviews of business processes and develop optimization strategies
Business Development
- Gathers and document requirements to develop the ticketing tool and secures approval from stakeholders
- Prioritizes requirements based on business needs
- Reviews test cases prior actual user acceptance testing (UAT)
- Performs UAT and coordinates issues with HRIS L2 and L3
- Maps Employee Case Management processes and shares communication materials with impacted teams
- Creates and maintains templates as agreed with process owners and in accordance with the standards set by FRA
Project management
- Coordinates with line manager and project manager to define project’s scope and goals
- Understands the tool and its functionalities in order to design the to-be processes with the stakeholders concerned
- Coordinates with project staff and ensures completion of project deliverables in a thorough and timely manner
- Plans and schedules project timelines and carry out risk assessment
- Assesses and understands stakeholders’ constraints and appetite for change and creates communication plan to commonly build solutions
- Manages change with the Change Officer by emphasizing need to change and how to address it, documenting to-be processes, conducting trainings, and monitoring progress
- Provides post-go live support to make the change stick
Our values
- At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page. (https://careers.icrc.org/content/Our-Values/?locale=en_GB)
Reports to (role)
- Functional Project Adviser
People management responsibilities
No
Relationships
- Internally, interacts with users, business process owners and heads of programmes in HQ and coordinators in the field.
Certifications / Education required
- University degree or equivalent.
- Excellent command of English. Knowledge of French is an asset.
- Computer proficiency.
Professional experience required
- Bachelor's Degree required
- 3 to 5 years’ experience in a business analyst role, or similar
- Proven functional experience in delivering and supporting at least one of the following in a multi-organisation and multi-national environment: processes description and mapping, shared services, project management, operational efficiency
- Lean Six sigma or process management certification is an advantage
- Solid understanding of project management
- Excellent interpersonal skills and capacity for collaborative teamwork across disciplines,
- Excellent conceptual and organizational skills, robust planning discipline
- Amenability to report onsite in Makati City, Philippines
- Amenability to work on a fixed - term employment (12 months)