About this role
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Our mission is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a KYC analyst, you will be a part of the team within our KYC AML Operations team which develops lasting relationships with our Customers.
- Fluent written and spoken French, Dutch and English is essential.
- The ability to work in a fast paced and in a virtual environment as well as multitask and re-prioritise on a regular basis.
- Team player who demonstrates self-motivation & ability to work under pressure and unsupervised.
- Knowledge of Microsoft Office suite (Excel, Word, Outlook,…)
- Accurate keyboard skills and attention to details.
- Pro-actively seeks opportunities for improvement and streamline processes.
- Building & leveraging relationships internally and externally.
- Demonstrate personal excellence by remaining positive in difficult situations.
- Display a passion to serve by delivering extraordinary service in every interaction with our customers.
- Strong interpersonal, communication and listening skills.
- Outstanding organisational skills.
- Highly self-motivated, results-oriented
Employment eligibility to work with American Express in Belgium is required as the company will not pursue visa sponsorship for these positions.