Technical Specialist-Enterprise Apps

Area(s) of responsibility

Key Responsibilities:

- 7-9 years development and support project related working experience, at least 4+ years in SFDC.

- 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud.

- 3+ years of experience with Integration

- Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).

- Should have 3+ years hands on experience in SFDC lightning

- Able to translate the customer requirement and gap analysis into comprehensive technical design.

- Should have expertise in SFDC design patterns and implementation of the same.

- Strong communication skills and client interaction skills.

- Good understanding of SFDC classic and lightning platform, standard features and standard object structures.

- Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).

- Basic Understanding of Einstein Analytics and Einstein Activity Capture.

- Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.

- Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.

- Experience with tools like People Import, Workato, Dupe blocker is a plus.

- Lead and mentor SFDC production support engineers .

- Identify automation opportunities to reduce manual effort and incident volumes.

- Drive continuous improvement initiatives focused on stability, performance, and support efficiency.

- Act as the primary operational contact for:

- business stakeholders,

- Salesforce product owners,

Required Skills:

- SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.

- Client facing and good communication skills

- Certifications: PD I, Admin, Sales cloud

- Salesforce PD II certificate is desirable.

- Strong hands‑on experience with Salesforce Production Support (L2/L3).

- Ability to take fast, risk‑aware decisions during production incidents.

- Strong sense of ownership and accountability.

- Ability to mentor support engineers and improve team maturity.

- Strong prioritization and time‑management skills.

- Proven experience handling production incidents in SFDC:

- application errors,

- data inconsistencies,

- integration failures,

- performance and availability issues.

- Strong RCA capabilities:

- log analysis,

- debug logs,

- error pattern identification.

- Strong understanding of Salesforce integrations:

- REST/SOAP APIs,

- middleware tools (MuleSoft, Informatica, Boomi, etc.),

- inbound/outbound interfaces.