IT Specialist

SUMMARY OF THE ROLE

Reporting to the Finance Manager you will ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day to day operations for penguins in the local company. The position is based in Casablanca/Berrechid.

Responsibilities:

- Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage
- To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.
- Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.
- Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
- Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring
- Run improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.
- Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for :

- Bac+2/+3 in IT or networks, with hands-on experience in Windows/Microsoft 365 support, hardware troubleshooting, and basic network administration (LAN/Wi-Fi, VPN)
- Responsive, patient, and able to explain technical issues clearly to non-technical colleagues
- Manages tickets and priorities independently, with rigor in documentation and asset/license tracking
- Good working English is a must

What we offer :

- Competitive compensation and benefits.
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:
Jotun Maroc Sarl D Associe Unique
Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
21.10.2026

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Maroc, established in 2009, is one of the key markets within the MEIA region. With a sales office and a rapidly growing team, we aim to further strengthen Jotun’s position in Morocco through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!