Charging Operations Specialist, APAC Charging

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Charging Operations Specialist works as part of the APAC Charging team. This dynamic project management role is responsible for managing system controls through site development from plan through opening and optimization of processes to help accelerate network growth. The individual will work closely with a wide range of internal stakeholders including our regional Deployment teams, Tools & Analytics, Pricing, Vehicle UI, and collaboration with global stakeholders.

The ideal candidate will have a passion for fast, tactical action and problem solving, passion for new technology and experience in delivering a best-in-class customer experience. You will be an integral part of the team helping accelerate world’s transition to sustainable energy.

Responsibiilty

- Owner of Operations milestones for critical system controls for projects from plan to completion
- Detail oriented work to ensure data in internal systems show correctly for drivers in Vehicle, App and web and for internal project management after site opening.
- Maintain and develop process documentation to help innovate scalable, robust solutions which accelerate the charging team’s business goal
- Educate Deployment team on processes if errors are found
- Serve as the charging business partner for internal cross-functional teams
- Continuously drive efficiency improvements with internal systems

Requirements

- 3+ years of experience in operations, program or project management or related role. Bachelor's degree in a relevant field of study.
- Experience in B2B account management, and/or client servicing
- Ability to identify and communicate problems, solutions and opportunities
- Proficiency in Microsoft Excel required; Power BI, Power Automate preferred
- Proficiency in SQL and Tableau preferre
- Proficiency in Python and proficiency in other languages
- Experience with new process and systems implementation
- Superb communication skills
- Experience coordinating in fast-paced environments and teams
- Ability to manage multiple projects with an eye for efficiency and priority
- Spoken and written language skills in Chinese (Mandarin)
- Ability to anticipate challenges and solve before they become costly to correct
- Highly energetic personality, with a flexible attitude towards critical tasks
- Great team player who has the ability to work independently as well as within a team dynamic
- Proactive, motivated, self-starter
- Strong attention to detais

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

- Employee Stock Purchase Plan (ESPP)

- Comprehensive Medical Coverage

- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources

- Employee Vehicle Purchase Program

- Employee Welfare Committee

- Employee Merchandise Discounts

- Celebratory Gifts for Special Occasions

- Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：

- 員工認股計劃（ESPP)

- 團體醫療保險

- 全球員工協助方案 (EAP) 和協助資源

- 員工購車計劃

- 職工福利委員會

- Eshop精品員工優惠

- 特殊場合的慶祝禮物

- 員工推薦計劃

本公司保留更改福利項目的權利。