About this role
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com (http://www.xerox.com/) .
OVERVIEW :
To provide a full mail and distribution service to Xerox clients, including delivery of internal/external mail, incoming and outgoing couriers, paper deliveries and archiving requests.
PRIMARY RESPONSIBILITIES :
- Develop, maintain, and adhere to all detailed Xerox systems, policies and procedures to undertake the scope of the role
- Own and deliver the fullest remit of the role
- Observe local security measures in line with client policies
- Sort and deliver mail (Royal Mail Special and Recorded post, and courier items to all the required locations within the campus)
- Collect and prepare all outgoing mail from required locations
- Engage and build relationships with end users and client contacts
- Act as a point of contact and advise end users on all aspects of mail and distribution services
- Be flexible in approach to working patterns and systems to maintain the standards required as a Xerox employee
- Complete all duties in a timely, professional, and polite manner
- Assist with all areas within the mailroom and delivery team including driving the van (if applicable) and assisting with larger moves within the site/contract as required
- Have professional telephone and email correspondence and accurate message recoding
- Take an active part in all staff training and development provided by Xerox, client, or external suppliers
- Attend and contribute in team meetings and/or other meetings as requested by the Team Leader or Mailroom Manager
- Follow and maintain Xerox Quality Management Systems, including development, maintenance and implementation of continuous improvement procedures
- Ensure all QHSE policies are maintained and implemented as required to meet the scope of the service operation and to ensure all scanning staff follow the Health & Safety requirements
- Manage service deliver to ensure outstanding customer service to the client, customers and visitors to the Mailroom operation
- Ensure contractual Service Level Agreements are adhered to
- Be a customer service champion, take a pro-active approach to customer service management and promote good service standards
It is expected that the Mailroom Operator will be customer focused and should undertake training and development in both a pro-active and re-active manner to meet the needs of the scope of their role and manage their own personal development to allow them to exceed in their role.
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