MHE Coordinator

General Job Information:

Job Purpose: Manage the MHE Equipment from end to end. Including all reports, repairs and managing the SOP’s. Setting up service schedules and disciplining staff when non-adherence occurs. Managing the department cost and incident occurrences, to minimize the financial impact and yield better productivity growth.

MINIMUM QUALIFICATION:

- Matric or NQF4 equivalent qualification

PRIMARY RESPONSIBILTIES

ADMINISTRATION

- Monitor FMX system incidents;
- Oversee MHE incidents as per SOP and validated feedback post investigation.
- Documentation, licensing, SHEQ adherence and equipment wellbeing.
- High level FMX reports with a good understanding of statistics to draw trends.
- Manage driver adherence to all SOP’s with regards to MHE.
- Summary reports to management on MHE repair cost and incidents
- Enforce supervisors to adhere to the profile setting and operational procedures.
- Post investigation feedback to management.
- MHE disciplinary tracking and ensure IR manager is updated accordingly
- Licence expiring dates and management thereof.
- Establish the need for driver training;
- Minimize incidents with PTO management and feedback.

PEOPLE MANAGING AND REPORTING

- Manage all MHE supervisors to ensure they perform their duties.
- Report monitoring and bring department to industry standards by growing team to understand what is required of them.
- Attend to all risks and manage the department as per KPI’s set.
- Report all Critical incidents with the urgency it requires
- Feedback to management post investigation with strategy to improve the future occurrences.
- Staff discipline with regards to non-adherence to SOP and driving practice.
- Report weekly and monthly trends to show and validate improvement.
- Conduct regular floor walks with MHE Supervisors to ensure duties are executed.
- Ensure there is ongoing communication with the workshop, with regards to machines in for repairs and keep records.

CLIENT RELATIONSHIP MANAGEMENT

- Establish and build a relationship with client management and workshop.
- Communicate and provide feedback regularly to client and resolve client queries timeously.

COMPETENCIES

- Computer literate (especially on Office )
- Good verbal and written communication skills
- Attention to detail
- Problem solving ability
- Assertiveness
- Strategic planning and organizing skills
- Strong interpersonal and networking skills
- Customer service orientation
- High stress tolerance

OUR CORE VALUES