About this role
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
The Supervisor - Insurance directs the day-to-day operations of the Hazard and/or Flood Insurance functions. This includes responsibility for one or more of the following: monitoring and payment of hazard insurance, flood insurance, and lender-placed insurance, as well as ensuring accurate data for all flood zone information is always present.
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Principal Duties:
- Monitors insurance tracking and escrow disbursements for the portfolio including the daily file exchange with the insurance vendor to ensure accuracy and completion.
- Solves problems rapidly and cost-effectively with minimal disruption.
- Oversees one or more of the following: execution of payments for Insurance according to the renewal due dates, execution of order or transferring Flood Cert data, ensuring effective insurance coverage and see to the timely placement of Lender-Placed Insurance for an exposure or an insufficient policy.
- Manages exception reports ensuring the system is reflecting accurate data at all times.
- Execute and maintain reports for external clients. Perform ad hoc queries as necessary with management approval.
- Proactively and effectively monitor all vendors involved in administering the insurance process at Shellpoint.
- Develop and maintain policies and procedures for all business processes.
- Develop team goals and meet with associates monthly to administer scorecard evaluations and ensure adherence to department expectations.
- Updating and maintaining department P&Ps, training materials and desktop procedures.
- Monitor staffing, hiring, coaching, and personnel management, ensuring productive and accurate execution of all business processes.
- Responsible for the review of daily funding requests and reconciliation.
- Meet all required deadlines and think outside the box to solve problems.
- Performs related duties as assigned by management.
* These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.
Education and Experience
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- Bachelor’s degree, preferred.
- 6+ years’ mortgage servicing experience.
- 1-2 years’ experience managing a team.
- Escrow Department, vendor management experience preferred.
Knowledge, Skills, and Abilities
- Analytical/technical expertise
- Knowledge of SQL helpful; familiar with working in a data warehouse environment
- Strong knowledge of Excel
- Knowledge of regulatory and compliance requirements preferred.
- Leadership/presentation skills.
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits :
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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