About this role
About the Role
The Senior Executive, eCommerce is responsible for managing DKSH's e-commerce activity in Malaysia for the Consumer Goods Business Units, bringing the world's favorite brands to key e-commerce platforms and delivering the best online shopping experience to consumers. This role drives business growth through strategic planning, key account management, data analytics, and business development across all major e-commerce channels.
What You Will Deliver
- Plan and assist in the development of merchandising and promotion campaigns for the online channel, managing promotional mechanisms including bundle set creation and discount promotions with e-commerce players
- Manage stock fulfilment rates with e-retailers and clients, and maintain accurate promotion pricing on SAP for all e-retailers, e-marketplaces, and clients in accordance with contractual terms
- Assist in developing business, marketing, and operational plans to ensure consistent achievement of sales targets
- Build brand equity in collaboration with clients across e-commerce platforms, monitoring and evaluating the outcomes of marketing and promotional implementations
- Monitor sales performance against the approved Advertising and Promotions (A&P) budget, and execute trade claims recovery from clients within contractual terms
- Minimize unnecessary costs and risks that impact Profit and Loss (P&L), maintaining accurate price records in accordance with contractual obligations
- Conduct robust research and analysis of new online business opportunities to drive portfolio expansion
- Regularly analyze trade returns and develop action plans to reduce returns and errors in delivery
- Assist in financial reconciliation supervision covering accounts receivable and accounts payable, and prepare business reviews and post-sales reports
- Identify and execute new channel expansion opportunities, including terms negotiations with e-commerce platforms and partners
- Build strong business relationships with clients, stakeholders, internal teams, and business units to support sustainable growth
- Communicate and align the online business plan across all operational departments and business units
- Support the expansion of e-commerce business opportunities in mobile and social commerce and cross-border trade
- Administrative duties and coordination tasks as required
What You Bring
- Bachelor's Degree in Business, Economics, or a related field
- Minimum 3 to 4 years of experience in a similar role at an e-commerce platform, brand, or distributor; prior experience in a company known for e-commerce or online fulfilment operations related to the logistics industry is an added advantage
- Digital savvy with strong knowledge of e-commerce business models, operations, and technology, and proven experience managing e-commerce channels
- Strong commercial and negotiation skills; management consultancy experience is a plus and familiarity with SAP is an advantage
- Good finance and accounting knowledge with hands-on experience in business process design, process architecture, and process levels
- Strong passion for e-commerce combined with solid business acumen and a consumer-first mindset
- Excellent communication, multitasking, and critical thinking skills with the ability to work both independently and collaboratively at all organizational levels
- Entrepreneurial mindset that is driven, flexible, and willing to learn, with the ability to deliver on deadlines with agility and adaptability
- Positive attitude and a change agent mentality that embraces continuous improvement
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in eCommerce.
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