About this role
What You'll Do
- Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact.
- Hold regular business reviews with client leadership — including C-suite stakeholders — to review progress and set priorities.
- Translate client business needs into prioritized action plans for NetSuite consultants and developers.
- Track timelines, scope, and resourcing across multiple client workstreams simultaneously.
- Flag risks early — low adoption, scope creep, stalled work, renewal concerns — and put a plan in place to address them.
- Lead client escalations and difficult conversations through to resolution.
- Coordinate with delivery, support, and account teams to keep client work on schedule.
- Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite.
What They're Looking For
Required
- 5+ years in client success, account management, consulting, or another client-facing role.
- Functional background, ideally in operations.
- ERP experience as an end user, administrator, consultant, or project lead.
- Experience managing relationships with large or complex clients, including C-suite stakeholders.
- Strong project management and problem-solving skills.
- Proactive communication and consistent follow-through across teams.
- Comfort managing escalations and difficult client conversations.
Nice to Have
- NetSuite experience.
- Business degree or business background.
- Experience in managed services, ERP support, or technology consulting.