Sr. Specialist - IT Vendor Management

The IT Strategic Vendor Management Sr. Specialist supports the Vendor Management Office (VMO) in the governance, oversight, and relationship management of technology vendors and IT service providers. This role serves as a key liaison among internal IT and business stakeholders, Supply Chain, Legal, Cybersecurity, and vendors to help ensure IT software contracts, licensing agreements, statements of work, service commitments, performance expectations, and business objectives are achieved.

This role assists with IT supplier performance management, software and IT services contract compliance, licensing and consumption oversight, service-level reporting, governance activities, technology risk management, financial tracking, and continuous improvement initiatives. The successful candidate will have experience working with IT software contracts, agreements, and/or IT services, along with strong analytical, communication, and relationship management skills. This position requires the ability to manage competing priorities, perform detailed analysis, and support technology vendor relationships that are critical to secure and reliable business operations.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Required Education/Experience
- Master's Degree and a minimum of 2 years of relevant work experience or
- Bachelor's Degree and a minimum of 3 years of relevant work experience or
- Associate's Degree and a minimum of 4 years of relevant work experience or
- High School Diploma/GED and a minimum of 5 years of relevant work experience

Preferred Education/Experience
- Bachelor's Degree in Business Administration, Supply Chain Management, Information Technology, Finance or a related field and a minimum of 3 years of relevant work experience in IT vendor management, technology supplier relationship management, IT contract or software asset management, technology procurement, and/or IT financial analysis.

Relevant Work Experience
- Experience working with technology vendors, software publishers, cloud or SaaS providers, managed service providers (MSPs), IT consulting firms, or other IT service providers, required
- Experience reviewing or administering IT software contracts, licensing or subscription agreements, statements of work, and/or IT services agreements, required
- Experience analyzing and interpreting IT service performance metrics, SLAs, KPIs, license or subscription usage, and vendor service reports, preferred
- Experience preparing executive-level reports, presentations, and management communications, preferred
- Ability to plan, organize, and lead meetings and translate contractual, business, and technical information for diverse stakeholders, preferred
- Ability to develop clear contract summaries, governance materials, procedures, and documentation for stakeholders with diverse business and technical backgrounds, preferred
- Working knowledge of IT contract lifecycle activities, including intake, review, approval, execution, renewal, amendment, termination, and obligation tracking, preferred
- Familiarity with software licensing models, SaaS subscriptions, maintenance and support terms, cloud consumption, data protection, cybersecurity, and audit requirements, preferred

Skills and Abilities
- Demonstrated analytical skills
- Strong written and verbal communication skills
- Demonstrates excellent judgment and decision making skills
- Develops and delivers effective presentations

Licenses and Certifications
- Driver's License Required

Physical Demands
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Ability to read small print and symbols

Additional Physical Demands
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.