Quality Assurance Administrator - Fixed Term Contract: 12 Months

PRIMARY PURPOSE

To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet

TECHNICAL COMPETENCY REQUIREMENT

- Proficiency in MS Office is a must.
- Ability to maintain accurate records and documentation
- Strong attention to detail

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric
• Diploma in Fleet Management/Road Transport Management (Preferred), or
• Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

- 1 - 3 years Fleet and Quality Management
- Experience in data maintenanceence

KEY PERFORMANCE AREA (KPA)

Customer Centricity

- Ensures customer service excellence
- Communicate vision and services
- Identify problem areas and ensure corrective action is taken.
- Analysis of the month-end reports to ensure accuracy of data.
- Interprets business/customer requirements to provide timeous solutions.
- Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.

Operational Excellence

- Plan workload effectively
- Create, maintain and enhance effective working relationships with staff, customers and service providers
- Exchange information to solve wider problems and assist in making these decisions
- Understand how the function impacts on other business units and ultimately on business results.
- Adhere to business policies and procedures.
- Comply with quality management system and objections.
- Update and implement new quality management requirements.
- Assist in developing and implementing standard procedures and policies
- Monitor key risks areas.
- Assist in manage the service credits on the Telkom account.
- Review business policies and procedures and recommend changes where necessary.
- Create, maintain and enhance effective working relationships with staff and other departments

Data management

- Update records, documents and procedures for the division
- Monitor customer contract matrix for the division.
- Assist with customer queries.
- Assist in ensure corrective and preventative action is implemented.
- Monitor customer satisfaction surveys
- Monitor service credits for Telkom.
- Ensure agreed on timelines are met when acting on requests.
- Accuracy and attention to details.
- General Admin request

Reporting

- Document Control
- Monthly reporting
- General reporting

This position is advertised in line with our commitment to Employment Equity.