About this role
Qualifications
- Must have working knowledge of wireless networks
- Mobile computing including Android and iOS devices
- Location-sensing systems
- Wireless technologies e.g., Bluetooth, RF tags, and WiFi
- Routing protocols for wireless networks
- Monitoring wireless networks
- 1-2 years customer service or telephone experience/employment in a technical call center environment
- Exceptional telephone communication and problem-solving skills.
- Must be capable of handling customer complaints in a satisfactory manner
- Minimum 6 months with department
- Meet department goals for prior 3 months
- No written warnings within previous 6 months
- Not on active Performance Plan
- Schedule Flexibility