Water Heating Technical Support Representative

The Technical Support Representative III provides frontline technical and customer support for Rheem Water Heating products. This role assists internal and external customers with product operation, installation guidance, troubleshooting, warranty-related inquiries, and parts identification while delivering an exceptional customer experience. The position serves as a key resource in resolving technical issues and ensuring customer satisfaction.

This position will support Rheem North America, located at a Rheem main office. This can include Montgomery, AL, Fort Smith, AR, San Antonio, TX, Lewisville, TX, O'Fallon, MO, Oxnard, CA, Lawnside, NJ, or Pine Brook, NJ. This role follows our hybrid work arrangement, requiring team members to be on-site, in-office 2-4 days per week.

- High school diploma or GED required.
- 5+ years of experience supporting and troubleshooting mechanical, electrical, or electronic equipment.
- Experience in a customer service focused role. Call center experience preferred.
- Ability to read, write, and comprehend technical instructions, correspondence, and product documentation.
- Ability to follow verbal and written instructions and apply technical information to customer situations.
- Basic ability to interpret wiring diagrams, schematics, and technical drawings.
- Strong problem-solving and troubleshooting skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and customer service skills.
- Demonstrated ability to work effectively in a team environment.

Preferred Qualifications:

- HVAC or plumbing related experience
- Field service, installation, maintenance, or repair experience.
- Bilingual in English/Spanish or English/French.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making

The pay scale for this position $51,500 - $83,268. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

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