About this role
Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!
We are currently seeking a Service Advisor / Writer to join our Service team!
SUMMARY
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
What We Offer
- Medical, dental, and vision insurance
- 401K
- Life insurance
- Employee purchase and service discounts
- Upbeat and progressive work environment
- Tenured leadership team
- Career advancement opportunities
Responsibilities :
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements :
- Previous experience as an automotive Service Advisor and a working knowledge of automobiles
- Customer service skill
- Sales experience
- Proficiency with computers and technology
- Ability to communicate complex technical concepts to customers
Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.
- Prior automobile sales experience
- Prior automobile technician experience
- A certification through the National Institute for Automotive Service Excellence
- Retail experience