About this role
Position Summary:
This position is responsible for the counting and movement of cash assets from the gaming floor. Under the supervision of the Operations Manager or Count Supervisor, this role c ontributes to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures. and positively contributes to an entrepreneurial culture that is nimble, energized growth oriented, to self m oti v a t e a n d l e a d b y ex a m p l e. Above all else, must be aligned with , and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Primary Responsibilities
- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans.
- Counts bills, coins and cash equivalents
- Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
- Pulling drop boxes out of slot machines and replacing with new drop boxes
- Monitors and reports all discrepancies and suspicious cash activities
- verifies and reconciles before and after counts
- Bags, bundles, secures and transports counts
- Provides information for reporting purposes
- Communicates effectively with all appropriate operational departments
- Deve l o ps a nd cu l t i v at e s s tro n g wor k i ng r e l a t i o ns h i ps w i th all s t a k e h o l d er s : g u ests, o w n e r sh i p, r e g u l at o r y b o d i es, a n d e m p l o y e es
- Contributes toward workplace health, safety, and wellness initiatives.
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- P er f o r m s o t h e r d u t i es as a s s i g n e d or d i rected and assist other co-workers as needed
Education & Qualification Requirements
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- High school diploma required
- Customer service skills
- Strong mathematical skills
- Strong verbal and written communication skills
- Second language an asset
- Ability to be adaptable and flexible with work schedule
- Required lifting up to 50 pounds and pushing a cart up to 250 pounds
- Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario