Housekeeping, Tower Manager

Summary Statement:

The Housekeeping Tower Manager oversees the daily operations of a Housekeeping Department. The Tower Manager is responsible for managing the delivery and measurement of Resorts World Las Vegas standards for quality, cleanliness and guest satisfaction while also managing the day-to-day operational functions. This position manages many priorities and demands while solving problems, supporting Team Members, as well as performing the duties of a Floor Manager and Housekeeper when required.

Primary Job Duties: Includes but is not limited to:

- Ownership of the daily activities for the areas of responsibility to include appropriate cleaning of all room types, corridors, storage areas, ice machine, lockers, hallways, stairwells, and trash rooms to ensure the highest degree of guest and team member satisfaction.
- Handle and support all hourly and salaried Team Members on matters related to discipline, grievances and any concerns that may arise.
- Inform salaried Team Members on the latest procedures and policies within the company and department to ensure Resorts World Las Vegas standards are met.
- Monitor salaried Team Members performance, progress, and work areas.
- Conduct regular training and coaching while providing performance appraisals and counseling/corrective action as needed.
- Delegate tasks and department duties or projects and ensure deadlines related to those assignments are met in an efficient manner.
- At Resorts World we thrive to provide the best service, and this is a team effort. Cleaning is the responsibility of all of us.
- Guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, must be removed and cleaned from the front of the house areas once in your view.
- Inspect all linens and towels while regularly making notes and reporting when items need to be replaced or are damaged.
- Ensure all housekeeping storage, pick station areas, cleaning equipment and housekeeping tools are clean, maintained and organized; assure shelves are clearly labeled and are properly cared for.
- Conduct hiring and onboarding of all staff in all aspects of housekeeping including guest service; attend and arrange specific training for housekeeping staff as required.
- Ensure proper, efficient, and timely communication channels are being maintained with Senior Management and cross departments including front desk, engineering, etc.
- Oversee housekeeping services when supplemented by a third-party vendor.
- Conduct weekly, monthly, and quarterly inventories in a timely manner, as outlined by Company policy, to include maintaining desired par levels and recording of damaged and biohazard linen.
- Regulate the amount of chemicals, tools and supplies used by minimizing the waste of product while evaluating and recommending cost effective methods to reduce expenses.
- Maintain quality by implementing innovative strategies resulting in the highest level of cleanliness resort wide.
- Work within Resorts World Las Vegas and OSHA guidelines to prevent hazard, injury, and an unsafe work environment.
- Proficient knowledge of cleaning procedures, chemical handling, linen par levels, public health standards and the ability to use a variety of utility equipment.
- Inspect the consistency of all rooms in assigned areas ensuring all items are in the appropriate places and standards are met.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

- Working knowledge of Microsoft Office (Word, Excel).
- Ability to work varied shifts, including nights, weekends, and holidays.
- Ability to effectively communicate in English.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred:

- Bachelor's degree in a related field.
- Fluent in more than one language.
- Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum six years Housekeeping experience in a similar or related field.
- Minimum four years of previous Housekeeping Management experience in a similar or related field.

Certificates, Licenses, Regulations:

- Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

- Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.