About this role
About Big SNOW:
Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests .
How the Guest Experience Ambassador works with the Team:
Provide guests with an unforgettable experience at the resort through customer service, encoding passes, outfitting, and our rental process.
Team Member Responsibilities:
- Be an accurate and reliable source of information for our Guests
- Assist with the guest retail, entry to facility, outfitting, boot fitting/rental equipment and overall positive guest experience
- Promote and educate guests on product offerings throughout the guest trail
- Perform other duties as assigned by Blazer/Guide
- Acknowledging and advocating for our guests needs as it pertains to their experience with Big SNOW
- Enforce and follow safety procedures for the team and our guests
- Scan online ticket purchases and encode media for access to rentals, tickets, etc.
- Validate entry and cards at entry points/lift base
- Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best
Qualifications
- Must be 16 or older
- A positive attitude and a commitment to great service.
- Ability to stand for long periods of time
- Ability to stand cold conditions (constant 28 degrees)
- Prior customer service is a plus
- Must be able to work a flexible schedule including afternoon shifts, weekends, and holidays
- Ability to lift up to 50lbs