Usher

General Definition:

- Responsible for the promotion of positive customer relations by greeting and providing a full range of informational services to patrons upon entry and through the duration of their stay.

Essential Job Functions:

- Greets all customers to the facility, or any other designated area where customer entry or patronage is required.

- Escorts patrons to seats and maintains cleanliness of all seating areas.

- Furnishes information (both printed and verbal) regarding all customer-related services provided throughout the facility.

- Provides direction to groups scheduled for specific events regarding all informational services and products.

- Approaches all encounters with guests and employees in a friendly and service-oriented manner.

- Monitors guests for problems and reports any such findings to Department Manager or Supervisor.

- Maintains and completes all opening /closing duties according to the procedures set forth within the department.

- Dependability, good attendance, and occasional overtime required.

- May be required to work evenings, weekends, or holidays as scheduled.

- Have the ability to accomplish a multitude of duties as assigned

- Develops and maintains forms for Admissions and Reservations Clerks.

- Other duties as assigned.

Qualifications

Education & Training:

- High school diploma or GED

- No prior experience or training.

Knowledge, Skills and Abilities:

- Requires excellent communication skills, basic math and reasoning ability under extreme public scrutiny.

- Excellent customer service and cash handling skills preferred.

- Must be able to communicate fluently in English and to follow instructions as given.

- Bilingual a plus.

Training:

- Responsible Gaming

Licenses/Certifications/Other:

- Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions

Physical Requirements:

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Strength:

Sedentary to medium workload

- Stand, sit and walk consistently

- Will be required to lift up to or over 20lbs or exert occasionally over 50lbs

- Movement:

Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach

- Will use office equipment

- Driving motor vehicles as needed

- Auditory:

Frequently speak and articulate

- Noise levels will be varied from moderate to heavy machinery

- Environmental:

Exposure to weather and extreme elements are minimal

- Minimal exposure in close proximity to horses

- Consistent exposure to spoke filled environment