About this role
Description
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.
Under limited supervision and established practices, the Technical Claims Specialist is responsible for the investigation, evaluation, and disposition of complex Workers Compensation cases of high exposure and severity. Applies established medical management strategies on high dollar complex claims. Has developed high level of knowledge of Workers Compensation claims handling techniques, a full knowledge of LMG claims procedures and is cognizant of new industry trends and claim handling techniques Uses available data to track claims trends and other claim related metrics.
This role is remote within the Northeast region. Candidates must reside in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Candidates residing within 50 miles of our Weatogue, CT office, will be expected to work onsite up to two days per month. On-site expectations may evolve based on business needs.
*This position may be filled as a Technical Claims Specialist I, Workers Compensation or Technical Claims Specialist II, Workers Compensation. Title and pay commensurate with experience.
Responsibilities
- Investigates claims to determine whether coverage is provided, establish compensability and verify exposure.
- Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority.
- Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management.
- Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols.
- Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely.
- Identifies and appropriately handles claims with third party subrogation potential, SIF (Self-Insured Fund) and MSA (Medicare Set Aside) exposure.
- Establishes and maintains accurate reserves on all assigned files.
- Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority.
- Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds.
- Demonstrates the ability to understand new and unique exposures and coverages.
- Demonstrates the ability to understand key data elements and claims related data analysis.
- Confers directly with policyholders on coverage and resolution strategy issues.
- Coordinates and participates in training sessions for less experienced staff, including both Complex Non-Complex staff.
Qualifications
- A Bachelors degree or equivalent business experience is required
- In addition, the candidate will generally possess 3-5 years of related claims experience
- Proficient in use of Excel and PowerPoint
- Effective written and verbal communication skills required