GWCC FACILITY SERVICES OPERATOR (47630)

GWCCA FACILITY MANAGEMENT OVERVIEW

The Georgia World Congress Center Authority (GWCCA) Campus Operations function is responsible for delivering safe, efficient, and exceptional facility operations that support world-class events and guest experiences. Through strong operational oversight, vendor partnerships, and team leadership, Campus Operations ensures the Authoritys facilities operate at the highest standards of quality, safety practices, incident response, and preventive maintenance.

GWCCA FACILITY SERVICES OPERATOR POSITION SUMMARY

The Authority is currently hiring a part-time Facility Services Operator to join Georgia World Congress Center. The Facility Services Operator is primarily responsible for receiving and routing calls, logging campus maintenance incidents and inquiries, prioritizing and dispatching work orders, communicating and interacting with internal and external customers while providing exceptional and professional phone services.

Successful candidates embody the Authority's core values of authenticity, accountability, and collaboration while carrying out the essential duties and responsibilities of the position. Candidates under final consideration must complete a criminal history evaluation and drug screening as a condition of employment.

GWCCA FACILITY SERVICES OPERATOR WORK ENVIRONMENT

- Typical work hours are in-office Monday through Friday from 7am – 5pm, with occasional evenings or weekends based on event schedules.

- Fast-paced, professional work environment in a dynamic convention, sports, entertainment, and hospitality venue.

- Supports event-based business which may require irregular work hours, flexible scheduling, and availability to support evenings, weekends, holidays, and special events based on operational needs.

- Work performed in varying event facilities and conditions across the Authority's campus (indoors and outdoors).

- May be expected to perform or respond effectively to changing priorities, time-sensitive operational issues, and emergency situations while maintaining composure under pressure.

- Requires frequent interaction with large crowds in public venue and event settings while maintaining professionalism, composure, and exceptional customer service.

GWCCA FACILITY SERVICES OPERATOR PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

- Requires the ability to remain seated and maintain concentration for extended periods while monitoring maintenance communications, operating computer systems, and accurately documenting information.

- Requires frequent use of hands and fingers to operate computers, keyboards, telephones, radio consoles, facility maintenance communications systems, and other related equipment with speed and accuracy.

- Requires sufficient visual acuity to read computer screens, maps, addresses, caller information, dispatch information, alerts, and other digital and written materials accurately and efficiently.

- Requires sufficient hearing and auditory discrimination to receive, interpret, and respond accurately to telephone calls, radio transmissions, alarms, and multiple simultaneous communications, including communications that may be unclear, distressed, or received in high-noise environments.

- Requires the ability to speak clearly and communicate effectively for extended periods, including the ability to obtain and relay critical information during emergency and high-stress situations.

- Requires the ability to maintain sustained attention and concentration while simultaneously monitoring multiple sources of information, entering data, communicating with callers and maintenance personnel, and responding to changing circumstances.

- May require occasional standing, walking, reaching, bending, or other movement associated with performing duties within the hotline center.

- Requires the ability to work extended shifts, including nights, weekends, holidays, and overtime, as operational needs require, while maintaining the physical and mental alertness necessary to perform essential communications functions.

GWCCA FACILITY SERVICES OPERATOR ESSENTIAL DUTIES and RESPONSIBILITIES

- Operate computer-based software, telephone, two-way radios, and radio base station equipment

- Receive, log and dispatch work order calls promptly and effectively through the Campus Operations hotline.

- Perform as a point of information to the general public if/as needed

- Maintain an organized and productive workflow in accordance with departmental standard, and ensure the maximum efficiency is realized

- Create documents, presentations, reports, and other written communication using a variety of software systems and technology

- Conduct building inspections and create work orders to address identified issues.

- Files documents into appropriate employee files.

- Assists or prepares correspondence as requested.

- Processes mail

- Perform such other duties, functions, special projects and responsibilities as assigned

Project a professional image to represent the philosophy of the Georgia World Congress Center with emphasis on provided the highest level of customer services as deemed acceptable

Additional Responsibilities and Expectations
All employees of the Georgia World Congress Center Authority are expected to demonstrate behaviors aligned with the Authoritys core values of Be Authentic, Be Accountable, and Be One while delivering exceptional service to internal and external customers. Employees are responsible for maintaining a professional image that reflects GWCCAs commitment to excellence, safety, teamwork, and creating unforgettable experiences.

Employees must comply with all GWCCA policies, procedures, safety standards, and training requirements, including timely completion of 100% of assigned mandatory safety, compliance, and role-specific training programs . Employees are expected to actively contribute to a safe, inclusive, and service-focused work environment.

This position description is not intended to be an exhaustive list of all duties, responsibilities, skills, or requirements. Responsibilities may be adjusted, expanded, or assigned as needed to support operational priorities and the mission of the Georgia World Congress Center Authority.

GWCCA FACILITY SERVICES OPERATOR KNOWLEDGE, SKILLS, and ABILITIES

- High degree of integrity and compliance

- Ability to build and maintain customer focused relationships with internal and external customers; seeks to understand the callers needs and provide timely response and assistance

- Self-awareness; ability to assess, weigh and manage risk in the face of uncertainty

- Ability to communicate effectively and to handle multiple tasks simultaneously.

- Understand computers and utilize technology to improve work processes

- Ability to use office software to create, format and edit documents and presentations

- Ability to clearly understand and identify the customer in all business-related interactions both internally and externally

- Must demonstrate concern and take responsibility for customer inquiries

- Must be able to recognize and communicate options available to offer support and solutions

- Must consistently provide excellent customer service

- Thoroughness in task approach, follow-up & completion

- Exhibits excellence in all service-oriented requests through resolution

- Ability to exercise good judgment and decision making

- Ability to follow verbal and written instructions accurately

GWCCA FACILITY SERVICES OPERATOR EDUCATION and/or EXPERIENCE

- Minimum of three (3) years high school education or general education equivalent

- Minimum one (1) year experience in a customer service position or related function

- Intermediate skills in using Microsoft Office and other technology

GWCCA FACILITY SERVICES OPERATOR BENEFITS

Georgia World Congress Center Authority offers part-time team members benefit from free on-site dining during operating hours, free on-site parking, plus discounted prices on auto insurance, home insurance, technology, travel, event tickets, attractions and much more!

ABOUT GEORGIA WORLD CONGRESS CENTER AUTHORITY

Joining GWCCA means helping create moments that matter. Were a world-class campus seeking passionate people ready to innovate, connect, and make an impact on our community and beyond. Whether front and center or behind the scenes, your work powers the experiences that define events and hospitality in Georgia.

Visit www.gwcca.org to learn more about our culture and campus.

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.