Quality Control Manager

SUMMARY: Primary job focus is Quality Control Field Inspections or “Observe, Report, and provide oversight for Remediation” for specific Black Box project installations & safety activities.

This position will be responsible for the collaboration and development of “Process Improvement” items based on the performed inspection audits.

Job activities focus on the assessment of Black Box specific developmental needs to drive training initiatives while identifying suitable training solutions for employees.

This position actively observes to then creatively design and implement effective methods for Quality Assurance/ Quality Control through training and ‘Zero Defect” performance.

Quality Control field inspections within the “Structured Cabling Installation Environment” will be observed, reported, and remediated based on ICT Industry codes, standards, and best industry practices.

Field Inspector will report and enforce the proper processes and procedures as required for all structured cable and low voltage installation, maintenance, testing, and troubleshooting project activities.

This will include but not be limited to Structured Cabling as utilized in laboratory, manufacturing, Data center, and office environments. This will cover both ISP (Inside Plant) and OSP (Outside Plant) Black Box projects.

Coordination, collaboration and communication will be the key to success in this position.

This position will identify and organize the needs for delivery of OHSA10 & OSHA30 certification of Black Box employees as required.

Duties and Responsibilities include:

- Administers spending against the departmental budget.
- Proactively ensures that all products and services conform to recognized and sound implementation/engineering practices, applicable codes, regulatory, reliability, and to all quality requirements in contract specifications.
- Lead from the front, in terms of customer engagement and technical know-how.
- Audit and Collaborate to refine the Black Box quality program and implement company-wide best practices and enhancement ensuring continuous improvement.
- Collaborate with in-house Black Box/BICSI trainers to coordinate training and maintain applicable certifications and requirements for the quality program and field resources including, but not limited to: product, industry, and client-specific standards and requirements.
- Collaborate and coordinate with Field Leadership and HR on suggested requirements for skills and certification tracking/management.
- Review key customer engagements and requirements to develop successful and repeatable strategy for responses.
- Advise Project Management in development and upkeep of skills assessments analysis and detail training plans for key accounts and projects.
- Mentor and coach on site Quality Assurance/Quality Control Team members to enable them to credibly “Observe, Report and Remediate” any quality situation that may arise.
- Ensure effective communication between quality, operations and sales teams along with other key internal stakeholders.
- Track and report internal and client facing metrics meaningful to the business and that will aid in constant process improvements and efficiencies.
- Ensure all relevant groups are actively engaged, informed and “on deck” when required for large scale complex and/or competitive prospect first-of-kind and proof of concept engagements as dictated by “Lessons Learned” sharing.
- Engage with and maintain mutually beneficial feedback relationships with customers and key infrastructure manufacturers as required to support field inspection activities and remediation opportunities.
- Build administrative documentation for project related Close Out packages as dictated by client specifications, Division 27, and scope of work (SOW) direction.
- Provides input via reports, pictures and documentation to demonstrate site delivery process and performance.
- Conducts field inspections for quality and attention to BICSI, Industry, Manufacturer and associated Black Box standards.
- Perform other duties as assigned.

Personal and organizational development include:

- Set goals and measure achievement of those goals in alignment with the strategy of the company.
- Engage and consult with leadership funding quality/technical training initiatives for skills development, positioning, and company/ team expertise, as well as partner and assist in development and delivery of program identified.
- Proactively seek feedback on self; recognize own capabilities and take initiative to improve.
- Advocate for continual improvement in customer experience to increase brand loyalty for company solutions and services.
- Maintain/pursue ICT industry certifications to enhance professional expertise and continued self-improvement.

Minimum experience and education include:

- BICSI RCDD preferred or ability to achieve RCDD within 12 months (company compensated).
- Hold a BICSI Tech (TE350 Cert) or ability to achieve within 6 Months (company compensated).
- Documentable certifications preferred (train up as needed) and actual ICT experience required.
- 5 or more years of in the following capacity required: Verifiable ICT field installation experience – preferably as a Foreman or Field Leadership position
- Information and Communications (ICT) industry experience and knowledge of relevant ICT codes, standards, industry best practices
- Positioning and managing quality and/or training initiatives, standards and technical materials
- Awareness and comprehension of Six Sigma Quality Improvement Processes desired.
- Awareness and comprehension of OHSA10 and OHSA30 safety certifications desire
- Excellent English communication and presentation skills required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Writing and Analytical Skills:

Capability to write inspection discovery summaries as well as communicate via written and verbal in a professional manner.

Ability to read and understand drawings, prints, spreadsheets and specification documents.

Computer Skills:

To perform this job successfully, the individual shall have proficiency of:

- Microsoft Office Suite
- PowerPoint
- Web and teleconferencing services
- Additional proficiency in Visio, Bluebeam, Plan Grid, BIM 360 and Revit a plus

Travel Requirements:

Up to 60% annually: To include audit and inspection activities of field operations, tradeshows, and industry events. Must have or be able to obtain a US passport for international travel. Other travel as required.

Work Environment:

The typical work environment is a remote/home office. However, due to the frequent and extended travel of the position, must be self-sufficient working in other remote environments to include hotels, airports, and customer sites among others and covering various time zones and varying work schedules.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

- While performing the duties of this job, the employee is frequently required to sit.
- The employee is occasionally required to stand and use hands for various inspection functions.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
- Aural abilities include ability to hear individuals on the phone and speaking face to face.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Research, collects and analyzes data; uses intuition and experience to complement findings

Problem Solving – Identifies and resolves problems in a timely and expeditious manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics

Field Inspection Management – Coordinate field inspections; communicate changes and progress and manage field inspection activities; complete field inspections on time and on budget

Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit

Change Management – Develops workable implementation plans; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results

Leadership – Exhibits confidence in self and others; inspires respect and trust; accepts feedback from others; displays passion and optimism

Mentoring – Influencing the career development and career satisfaction of direct reports by acting as an advocate, coach, teacher, guide, role model, benevolent authority, door opener, resource, cheerful critic, and career enthusiast

Quality Management – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors work to ensure quality

Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves company resources

Organizational Support – Follow policies and procedures; completes administrative tasks correctly and on time; supports company goals and values

Adaptability – Adapts to changes in the work environment; manages priorities and competing demands; able to deal with frequent change, delays, or unexpected events

Dependability – Follows instructions, responds to management direction; takes responsibility for actions; keeps commitments

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed

Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions

Motivation – Sets and achieves challenging goals; demonstrates persistence; measures self against standard of excellence

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources when necessary; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration

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