Director of Sales, P&C Insurance Contact Center Operations

About InsureOne:

InsureOne, part of the Confie family, is one of the largest U.S. privately-held insurance companies. InsureOne is transforming how Americans protect what matters most. We work with top insurance carriers to provide personalized auto, home, commercial, and life insurance solutions through InsureOne , operating through a coast-to-coast network of community-based agencies. As we continue to grow, we're seeking an exceptional leader to drive operational excellence for our Farmers Branch, Texas location.

The Opportunity:

Join our operations leadership team as Director of Contact Center Operations and shape the future of customer experience in one of America's fastest-growing insurance platforms. This is a rare opportunity to lead transformation at scale - directing 30+ professionals while sitting on InsureOne's Leadership Team as a true Leader of Leaders.

What Success Looks Like:

Lead & Transform

- Drive operational excellence across omni-channel sales and service functions

- Champion digital transformation initiatives that revolutionize customer engagement

- Build and execute strategies that balance exceptional service with aggressive growth targets

- Partner with senior leadership to align operational capabilities with corporate vision

Build High-Performance Teams

- Inspire and develop 2-3 direct reports who lead their own teams

- Create a culture of continuous improvement and innovation

- Implement world-class training and development programs

- Foster an environment where top talent thrives and grows

Drive Business Results

- Optimize key metrics: ASA, conversion rates, first-call resolution, CSAT scores

- Manage multi-million-dollar operational budgets with entrepreneurial mindset

- Develop self-service capabilities and automation strategies

- Build strategic partnerships with Marketing, IT, Product, and Compliance teams

Shape Customer Experience

- Design and implement next-generation service delivery models

- Lead workforce planning and optimization initiatives

- Deploy cutting-edge contact center technologies (ACD, IVR, CTI systems)

- Create seamless omni-channel experiences that delight customers

The Ideal Candidate

Critical Requirements:

- Multi-Carrier Insurance Expertise: Proven experience managing operations in multi-carrier environments with deep understanding of auto, home, and small commercial insurance sales

- Independent Agency Background: Track record of success in independent agency or broker settings where carrier selection and customer choice drive the business model

- Product Knowledge: Comprehensive understanding of P&C insurance products across multiple carriers, including coverage options, underwriting guidelines, and state-specific requirements

You Bring:

- Active P&C License (or recently expired)

- 10+ years of progressive operations leadership in multi-carrier insurance environments

- Demonstrated success leading 30+ person teams through transformation and growth

- Experience managing comparative rating systems and multi-carrier quoting platforms

- Expertise in auto, home, and small commercial insurance sales operations

- Excellence in financial management and P&L responsibility

- Mastery of contact center metrics and workforce management

- Bachelor's degree preferred; relevant work experience may be considered in lieu of a degree.

You Are:

- A strategic visionary who understands the complexity of multi-carrier distribution

- An expert at balancing carrier relationships while maintaining customer focus

- Data-driven with ability to optimize carrier placement and conversion rates

- Comfortable navigating varying carrier requirements and commission structures

- Passionate about consultative selling in a choice-rich environment

Why This Role, Why Now

✓ Visible Leadership Role - Direct access to SVP and operations leadership team ✓ Transformation at Scale - Lead major expansion in growing market ✓ Career-Defining Impact - Shape operations for an industry leader ✓ On-Site Advantage - Build real relationships and culture in our Farmers Branch office ✓ Growth Trajectory - Join during exciting expansion phase with advancement opportunities

Our Commitment to You

At InsureOne, we believe in investing in our leaders. You'll receive:

- Competitive compensation package commensurate with experience

- Comprehensive benefits including medical, dental, vision

- Professional development and continuing education support

- Opportunity to build your legacy in a transforming organization

- Work with cutting-edge technology and innovative solutions

Ready to Lead?

This is more than a job - it's your chance to drive meaningful change in how millions of Americans experience insurance. If you're ready to lead from the front, build something extraordinary, and make your mark on a growing enterprise, we want to hear from you.

Location: 11511 Luna Rd Farmers Branch, TX 75234 (On-site) Reports to: SVP of InsureOne Team: 30+ professionals across multiple functions

Salary: Starting base pay of $115k + /yr (DOE) plus an annual performance bonus of 20% based on individual and company goals being met

InsureOne is committed to diversity and inclusion, fostering an environment where every voice is heard and valued.