About this role
JOB SUMMARY
To effectively co-ordinate the Fleet Management Service of ANSA MOBILITY, whilst enhancing Fleet Operations through the provision of exceptional customer service to fleet customers.
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RESPONSIBILITIES
- Timely submission of Insurance Claims to Insurer (3 working days). Effective follow up until claim is paid out.
- To always provide superior customer service to all fleet customers/clients ensuring that concerns are quickly resolved.
- Appoint, schedule and follow-up service requirements of all fleet customers.
- Ensure that fleet vehicles are in good working condition and advise Fleet Supervisor of required repairs necessary.
- Ensure strict adherence to safety regulations and established policies.
- Assist in all other areas to ensure the smooth operations of the Fleet Department.
- Dispatch & Coordinate department Drivers as well as track and monitor task progress and completion.
- Coordinate with all Fleet Managers or company reps of our clients to enhance exceptional customer service.
- Leasing Customers First Point of Contact in the event of call outs due to breakdowns, service notifications and any other incidentals.
- Coordinate within the inter-departments to ensure vehicles are switched between Rentals department and Ground Transport department for provision of courtesy vehicles.
- Work with fleet specific software tools to keep data current for vehicles within ANSA Motors.