About this role
The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture
- 10+ years of experience in fraud operations, monitoring, or security operations.
- Calm and decisive under pressure
- Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues
- Initiative and bias for action and for getting things done
- Proven ability in extending and maintaining strong relationships in a complex multi-national corporation
- Strong problem solver with the ability to use analytical methods to affect change
- Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment.
- Deep understanding of fraud monitoring tools, insider threat detection, and case management systems
- Strong knowledge of internal fraud typologies and insider risk behaviors
- Proven track record of managing global operations teams
- Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
- Experience with operational KPIs, back-office case and SLA management, and executive reporting.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
GUARDIAN