About this role

JOB SUMMARY: This position assists staff in Corporate Office and remote locations
with technical support of desktop computers, applications and related technology.
Support includes specifications, installation, maintenance and testing of computer
systems and peripherals within established guidelines. The incumbent will also assist in
the maintenance and testing of servers, and associated network equipment.
KEY RESPONSIBILITIES:
● Assist staff with the installation, configuration and ongoing usability of desktop
computers, peripheral equipment and software.
● Works with vendor support contacts to resolve technical problems with Desktop
computing equipment and software.
● Ensure desktop computers are able to interconnect seamlessly with diverse
systems including associated validation systems, file servers, email servers,
computer Conferencing systems, application servers and administrative
systems.
● Works with procurement staff to purchase hardware and software.
● Assesses functional needs to determine specifications for purchases.
● Assist staff to resolve issues with computer hardware or software components.
● Meet with clientele to discuss technical requirements, system functionality and
provide required reports.
● Performs related work: the duties listed above are intended only as illustrations
of the various types of work that may be performed. The omission of specific
statements of duties does not exclude them from the position if the work is
similar, related or a logical assignment to that position.
KEY COMPETENCIES/QUALIFYING EXPERIENCE:
• 1 -2 years’ experience supporting Windows 7, 8 or 10 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both
Desktop, laptop PCs, Hard phones, printers and other required peripherals

Experience installing software, patches, updates on Desktops, Laptops and
Servers.
• Experience troubleshooting basic network, software and printing issues
• Must provide Excellent Customer Service.
SPECIAL CONDITIONS OF EMPLOYMENT:
● Incumbent must be prepared to work extended hours as required to get
assigned tasks completed.
● Incumbent must be prepared to visit the office when required in the event of
system failures or in the event of an urgent need to carry out key
responsibilities.
DISCLAIMER: This document outlines the duties required for the time being of the post
to indicate the level of responsibility. It is not a comprehensive or exhaustive list and
the line manager may vary duties from time to time, which do not change the general
character of the job or the level of responsibility entailed.