About this role
We are hiring Customer Service Representatives for our office in Montego Bay Jamaica who will handle incoming customer service calls for a Transportation company. Customers calling in will need help with dispatching services to a driver’s location, billings, contract renewals and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employee perks. You must have the desire to research, understand concerns, and address customers quickly.
RESPONSIBILITIES:
- Actively listen to customers to gather information, research, and resolve inquiries while logging customer calls
- Communicate effectively with a resolution in a timely manner
- Prepare responses to customer inquiries based on pre-determined scripts & procedures
- Discover solutions using tools & resources to help resolve the customer’s problems
- Assess customer’s needs and inform customers about services available that would fit those needs
- Navigate through multiple computer applications with speed & accuracy
ADDITIONAL REQUIREMENTS:
- 18+ Years or older
- Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CSEC Subjects
- Entry-level job with a minimum of 6 months of customer service experience BPO/Call Center preferred
- Strong verbal communication
- Customer focused personality & a desire to help people
- High computer proficiency & overall technical knowledge
- Professional positive attitude & courteous telephone etiquette
- Open & flexible schedule availability including weekends & holidays for a 24/7 business (Evenings/Weekends required)
BENEFITS & PERKS:
- Company-paid health & life insurance
- Great work environment
- Paid training
- Access to onsite Gym
- Opportunity for career growth