Epic Resolute Professional Billing Analyst II

## Position Title
Epic Resolute Professional Billing Analyst II

Job Description

Purpose & Scope:

The Epic Resolute Professional Billing Analyst functions as the primary support contact and expert for the Epic Resolute application. Works under the direction of the Team Lead or senior-level analysts to configure, build and install the application. The Epic Resolute Billing Analyst coordinates all issues that arise during the application build phase. Key operational activities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations supported by the application. In depth investigation and documentation of operational specifications and application functionality is required. Key technical activities include the build, testing and implementation of new features, applications and releases. Develops and documents internal procedures and establishes change control processes for the application. Develops user training aids and trains end users in workflow and use of the application. The Epic Billing Analyst functions as a contact to troubleshoot problems and questions from end-users during training, go-live and stabilization periods. The Billing Analyst must be a skilled communicator who makes decisions independently and in collaboration with others. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt to use of the application.The Epic Resolute Professional Billing Analyst helps end-user departments in the conceptualizing, design, and implementation of new applications, systems, major enhancements, and required maintenance.

Education:

Bachelor's degree in a health, science, or business field, or an approved equivalent combination of education and experience, especially with process improvement / business applications in broader and complex areas.

Experience:

- Minimum of three years of experience working with healthcare technology systems

- Hands-on experience with Epic Resolute Professional Billing design, configuration, and build in a real-time environment

- Must have demonstrated experience implementing financial and administrative systems including patient accounting, billing, claims processing, managed care, and decision support. A solid understanding of the business aspects of hospital/physician based business operations

- Creativity and analytical ability to solve problems in a variety of client situations, roles and environments

- Extensive knowledge of hospital workflow and business process flow analysis and design. Prior experience with IT systems and systems development projects.

- Ability to identify, document, resolve and/or escalate issues and maintain a complete issues log.

- Ability to research, organize, analyze, and synthesize data to support effective decision making.

- Must have excellent verbal, written communication, and documentation skills

- Proficient with Microsoft Office tools (Project, Visio, Word, Excel and PowerPoint)

- Project management skills including the ability to lead meetings, prioritize, resolve conflicts, and manage project plan. Must be able to work on multiple projects concurrently.

- Strong customer service orientation.

- Experience working with interfaced/integrated multi-vendor applications preferred.Must recognize and evaluate problems and refer appropriately when necessary.

- High functioning team skills, including active listening, rapport building, effective written and verbal communication

- Must have the ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines

- Detail oriented and a knack for probing for information in order to fully understand the underlying needs that influence how the system should be configured

- Ability to work independently with minimal supervision and manage multiple priorities

Certification/Licensure:

Epic Certification: application specific to be obtained within 6 months.

Additional Job Description

At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities. In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families. VHC Health is committed to wage transparency and equitable pay practices. The compensation offered for this position—whether expressed as an annual salary or hourly rate—is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes. No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans. The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law. VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.